Community Manager

Firstservice-Residential; Las Vegas (NV); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401K match

Paid holidays and vacation

Pet insurance available

Tuition reimbursement

Legal services

Wellbeing support services

Domestic partner coverage

Health savings account

Flexible spending account

Job summary

FirstService Residential in Las Vegas, NV, seeks a Community Manager to oversee day-to-day servicing of the association and homeowners. The role emphasizes project management, staff development, and timely communications to the board and owners within FirstService procedures.

The position requires NRED Community Manager License, 5+ years in common interest communities, and strong leadership with budgeting and HR oversight. Competitive benefits accompany a comprehensive compensation package.

Qualifications

• CPR/AED certification required; license or certification must be maintained.
• Must be capable of managing multiple tasks and staff simultaneously.
• Strong knowledge of state statutes, CC&Rs, and governing regulations.
• Experience with budget preparation, financial reporting, and vendor oversight.
• Ability to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Serve as primary contact for the Management Company and board on association matters.
• Proactively limit complaints and mediate issues with involved parties.
• Assist in long-term association planning and annual budgeting processes.
• Coordinate with Board President to keep operations and communications up-to-date.
• Prepare and distribute board packets for meetings by deadlines.
• Monitor unit counts, fees, reports, and email authorization lists.
• Coordinate information with master association, country club, and sub-associations.
• Oversee vendor relationships including landscaping and other services.
• Review monthly financial statements and report to Board/finance committee.
• Monitor cash transactions and ensure timely deposits and POS reporting.
• Oversee payroll and HR-related processes with the HR department.
• Ensure compliance inspections and variance processes are followed.
• Maintain aesthetic guidelines, variance map, and community standards.
• Manage maintenance and preventative tasks for association assets.
• Direct Lifestyle/Fitness Coordinators to maximize operational efficiency.
• Plan and execute member programming within budget constraints.
• Maintain records and communications across channels (website, email, social).
• Manage event calendars, newsletters, and community communications.
• Oversee and maintain the association’s forms and mailing lists.

Skills

CPR/AED

Certified pool operator

Adobe knowledge

Communication skills

Regulatory knowledge

Flexible hours

Education

High school diploma

College degree preferred

Management of 5+ employees

NRED Community Manager License

5+ years in common interest communities

Job description

Description

Job Overview:

As a Community Manager, you will be responsible for the day-to-day servicing of the Association and homeowners by providing exceptional service through project management and operational oversight for the multi-million-dollar corporation. Through effective multi-tasking, the Manager is responsible for employee development within the overall staffing needs of the operations as well as prompt communications to the board (and owners) on necessary topics and issues through established procedures of FirstService and the Association. It also includes maintaining constructive relationships with the Boards and/or ensuring the continuity and profitability of the relationship with FirstService.

Compensation

$85,000-$90,000 annually

FirstService Residential will compensate the successful candidate per the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

• Serves as the primary point person for the Management Company and board as it relates to all aspects of the association.
• Work proactively to limit complaints and issues, but if problems arise work promptly to mediate and resolve with applicable parties.
• Assist in the long-term planning of the association by bringing forward ideas, recommendations, and best practices to the board for consideration.
• Works directly with the Board President to ensure the Board is kept current in association operations and serves as a liaison for communication needs between the board and owners.
• Creates and distributes board packets for the board and executive meetings by the Friday before a scheduled meeting.
• Monitors the unit count to ensure proper areas are being assessed with the appropriate fees.
• Updates and monitors the user count reports, including the email authorization list.
• Assists in the coordination of information and communication with the master association, country club, and other sub-associations for synergy.
• Assists in the oversight and communication between large vendors including but not limited to landscaping.
• Actively monitors all financial aspects of the association.
• Submits and approves invoices, check requests, etc. for association vendors on a weekly basis for board approval.
• Submits monthly reports for cash transactions as they relate to the point-of-sale system. Cash deposits are done weekly as assigned.
• Reviews monthly financial statements and submits necessary reports to the Board and finance committee on operational influences.
• Creates annual draft budget to submit to the finance committee for review and editing based on scheduled budget workshops.
• Oversees the reserve study process to ensure necessary components are included and updated correctly.
• Directly oversees Assistant Manager of Compliance to ensure consistency for compliance needs.
• Monitors compliance inspections through periodic community drives, review of minutes, running of reports, and communication with the compliance team.
• Monitors the aesthetic guidelines process, approvals, and variances as handled by the committee to ensure consistent standards are maintained.
• Ensures the community variance map is maintained for easy tracking of unique circumstances throughout the community.
• Assists in the monitoring of maintenance needs as it relates to repairs, replacements, and general oversight of assets of the association.
• Ensures preventative maintenance needs are completed.
• Directly oversees Lifestyle/Fitness Coordinators to ensure maximum efficiency and results in operations.
• Monitors lifestyle operations through regular property walks around the facility, active involvement with management staff, and attendance at various functions.
• Ensures adequate programming is planned and implemented for all members of the association while meeting budgetary expectations.
• Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Assist in the appropriate forecasting systems.
• Works with managers to ensure that all records for attendance, incidents/accidents, member complaints, scheduling, pool chemicals, and equipment maintenance are properly maintained.
• Responsible for the proper and effective use of the various association forms of communication, including the website, emails, Facebook, and printed materials.
• Ensures that information from all applicable groups on upcoming events, programs, and meetings is received for the creation of the association-s newsletter and updating of the website.
• Ensure all flyers around the Clubhouse facility are current and updated on a regular basis to keep owners informed.
• Ensure the website is maintained by managers with event registration and the most current information is always being posted and updated for pages with an emphasis on the calendar.
• Responsible for the association-specific emails to be created and sent out as needed based on business and events occurring within the community.
• Provides mailing list and electronic lists as needed for the distribution of the community newsletter, mailings, etc. for the association.
• Oversees the onsite HR-related matters to comply with the necessary procedures and laws with the full support of the HR department.
• Oversees the hiring and training process of all employees for verification of proper procedures and consistent standards to meet the expectations of the association.
• Monitors, verifies, and submits payroll, accordingly, including reconciliation for financial purposes.
• Schedules training, including OSHA-related safety, for staff in conjunction with the FirstService HR Department.
• Updates and assigns community assignments annually as it relates to staffing committee liaisons to ensure agendas, minutes, and other material are completed and made available as required by committee charters.
• All other duties as assigned.

Skills and Qualifications:

• CPR and AED Red Cross certification.
• Potentially depending on staffing: certified pool operator.
• Strong communication, customer service, and interpersonal skills with working knowledge of the Adobe programs.
• Must be able to acquire and maintain current knowledge of the state statutes, association CC-Rs, and Rules and Regulations.
• Must be able and willing to work a variety of hours in order to meet the requirements of the position, including evenings, weekends, and holidays.

Education and Experience:

• High school diploma, college degree preferred.
• Management of 5+ employees for at least 2 years.
• NRED full Community Manager License - Required
• Five or more years of professional experience with Common Interest Communities.

Work Location

Las Vegas

Work Hours:

Monday to Friday, 8:00 am-4:00 pm

What We Offer:

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential.To learn more about our company, culture, and exciting career opportunities visit our website.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a reasonable accommodation, as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.