Community Support Specialist

Horst Group; Lancaster (Lancaster County); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefit package- medical

Vacation time & sick time

401(k) participation with employer–16s

Tuition reimbursement

Opportunities to grow and advance from

Job summary

The Horst Group, a growing Lancaster-based, family-owned organization, is seeking a Community Support Specialist to provide support to Condo and HOA managers and residents in managed communities.

Provides administrative and clerical support, coordinates service calls, and prepares invoicing and billing; supports settlement and title processes for new sales and re-sales of Condo/HOA properties.

Qualifications

• Seeking solid organizational skills.
• Customer service skills.
• Ability to multi-task.
• Correspondence ability.

Responsibilities

• Maintains database and filing systems (electronic/paper).
• Communicates with managers, peers, and customers; calls back contractors as needed.
• Assigns work orders and follows up on repairs.
• Accesses and maintains mainframe data files.
• Distributes reports, mailings and communications internally and externally.
• Provides resale certificates and assists in settlements with financial institutions and customers.
• Assists in problem resolution.
• Clerical support including typing, folding, and filing.

Skills

Organizational skills

Customer service

Multi-tasking

Correspondence

Job description

Do you have a passion for excellence and a desire to do things the right way? Are you flexible, detailed oriented, and enjoy resolving customer needs? Do you have strong computer skills and like to finish a job well? Do you like to work at a fast pace with a team of dedicated professionals? Do you want to work for an organization that values people, quality work, and the community?

The Horst Group, a growing Lancaster-based, family-owned, multi-company organization is seeking a Community Support Specialistwho can provide support to Condo and HOA managers and the customers who live in managed communities.

JOB SUMMARY

Provides administrative and clerical support to Condo/HOA managers and has specific day-to-day responsibilities for customer service. Responds to customer service requests by coordinating service calls and issues routine work orders, prepares reports, generates and mails general correspondence, and prepares monthly invoicing and billing. Provides information to Settlement and Title companies for new sales and re-sales of Condo/HOA.

MAJOR DUTIES AND RESPONSIBILITIES

• Maintains database and electronic or paper filing systems.
• Communicates with managers, peers, and customers directly and calls back contractors, via phone or other electronic means, providing support as necessary.
• Assigns work orders and follows up on repairs.
• Accesses and maintains mainframe data files.
• Distributes reports, mailings, and miscellaneous communications both internally and externally.
• Provides resale certificates, assists in settlements both with financial institutions, settlement companies, and customers.
• Assists in problem resolution.
• Provides clerical support when necessary to include typing, folding, collating, and maintaining files on the computer.
• Batches invoice payables.
• Files Certificates of Insurance.
• Collects, verifies, and coordinates ARC/Land requests and approvals.
• Writes general correspondence and violation letters.

Job Requirements:

• Seeking solid organizational skills
• Customer service skills
• Ability to multi-task
• Correspondence ability

At the Horst Group we offer:

• Comprehensive benefit package- medical, dental, vision
• Vacation time & sick time
• Excellent location in Lancaster close to route 30 and 283
• 401(k) participation with employer match
• Tuition reimbursement
• Opportunities to grow and advance from within

EOE