Community Support & Operations Specialist

The Management Trust; Tualatin (OR); On-site; USD 28,000 - 32,000; Full time

Job summary

The Management Trust is seeking a Community Support Specialist to deliver exceptional customer service and administrative support across multiple communities. The role involves managing work orders, ARC requests, and amenity reservations while coordinating with CAMs and ACAMs in a fast-paced environment.

We value organized, detail-oriented team players who can prioritize tasks, communicate clearly, and maintain accurate records. The position is full-time, non-exempt, and based in Portland, OR.

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• 1–4 years of administrative support experience.
• Proficient with Microsoft Office suite.
• Able to prioritize tasks and manage multiple communities while understanding their unique rules.

Responsibilities

• Receive customer phone calls and answer questions related to work orders or ARC requests.
• Maintain and update Welcome Packet and community information in systems.
• Review, assign, and follow up on complex Work Orders requiring approvals.
• Document actions with system notes and logs.
• Coordinate with CAMs, ACAMs, and vendors as needed.
• Manage access devices and amenity reservations for communities.
• Provide first escalation for homeowner inquiries transferred from reception.
• Assist with ad-hoc community tasks and special projects.

Skills

Administrative support

High organizational skills

Excellent written & verbal comms

Multitasking

Team player

Conflict resolution

Attention to detail

Adaptable

Customer service

Education

High School Diploma

Associate's Degree preferred

Tools

Microsoft Office

Job description

The Management Trust is seeking a Community Support Specialist to deliver exceptional customer service and administrative support across multiple communities. The role involves managing work orders, ARC requests, and amenity reservations while coordinating with CAMs and ACAMs in a fast-paced environment.

We value organized, detail-oriented team players who can prioritize tasks, communicate clearly, and maintain accurate records. The position is full-time, non-exempt, and based in Portland, OR.