Community Support & Admin Liaison II

The Management Trust; Las Vegas (NV); Hybrid; USD 25,000 - 30,000; Full time

Job summary

The Management Trust is seeking a Community Support Specialist 2 to deliver outstanding customer service and essential administrative support for multiple communities. You will partner with Community Association Managers, manage complex work orders and ARC requests, and coordinate amenity requirements while maintaining accurate records.

This non-exempt, full-time role follows a Monday–Friday schedule with standard daytime hours and opportunities to contribute across locations in a collaborative,

Qualifications

• High School Diploma or equivalent; Associate’s Degree preferred.
• 1–4 years administrative support experience.
• Experience with Microsoft Office suite.
• Ability to identify and prioritize tasks.
• Ability to multi-task and support multiple communities.
• Highly organized with attention to detail and organization.
• Strong customer service and professional demeanor.
• Team player.
• Proficient with phone systems, reports, and office equipment.
• Dependable with solid attendance record.

Responsibilities

• Receive customer calls and answer questions about work orders, ARC requests, or Association responsibilities.
• Maintain current community information in the system.
• Manage review and follow-up for complex Work Orders requiring approvals.
• Document actions with system notes.
• Archive and log documents for off-site storage annually.
• Process compliance notices and record fines/hearing outcomes as directed.
• Manage complex ARC applications and monitor status.
• Maintain homeowner records including parking passes and amenity reservations.
• Manage access devices (keys, fobs, passes).
• Coordinate amenity reservations and related tasks.
• Support updating Association information in the system of record.
• Assist in coordinating with service providers as needed.
• Provide coverage for reception when needed.

Skills

Administrative support

Task prioritization

Multi-tasking

Customer service

Team player

Phone systems

Office equipment

Attendance

Attention to detail

Education

High School Diploma or equivalent

Associate’s Degree preferred

Tools

Microsoft Office

Job description

The Management Trust is seeking a Community Support Specialist 2 to deliver outstanding customer service and essential administrative support for multiple communities. You will partner with Community Association Managers, manage complex work orders and ARC requests, and coordinate amenity requirements while maintaining accurate records.

This non-exempt, full-time role follows a Monday–Friday schedule with standard daytime hours and opportunities to contribute across locations in a collaborative,