Community Support Associate

Jobtailor; Denham Springs (LA); On-site; USD 19,000 - 25,000; Full time

Job summary

Jobtailor in Denham Springs, LA seeks a reliable backup in-office support team member to assist with resident calls, data entry, mail processing, and front-office tasks at headquarters.

The role requires strong communication, attention to detail, the ability to multitask in a fast-paced environment, and a high school diploma; experience with homeowners associations is a plus.

Qualifications

• At least 2 years of experience in customer service, data entry, and front-office roles.
• Prior switchboard or customer service experience preferred.
• Knowledge of Homeowners Associations is a plus.
• Strong attention to detail and excellent organizational skills.
• Ability to multitask in a fast-paced environment.
• Dependable, self-motivated, and able to work independently.
• Strong written and verbal communication.
• Customer-focused mindset with the ability to handle inquiries professionally.
• Ability to adapt in a fast-paced, changing environment.
• Strong communication skills, both written and verbal.

Responsibilities

• Provide backup in-office support to the team.
• Act as backup for inbound and outbound resident calls and action items.
• Verify and update contact information in management software.
• Communicate effectively and personally with residents.
• Monitor key/access code check-in and check-out for homeowners daily.
• Facilitate rental/reservations of association amenities.
• Handle post office pickups and return mail processing.
• Attend all company and department-assigned meetings.
• Perform additional tasks as assigned by the supervisor.
• Provide in-office coverage at the headquarters in Denham Springs as needed.
• Support community operations and homeowner transitions through interaction with internal teams, homeowners, and external partners.

Skills

Customer service

Data entry

Multitasking

Communication skills

Attention to detail

Independent worker

Verbal communication

Written communication

Education

High School Diploma or equivalent

Tools

Switchboard Operation

Management Software

Job description

• Serve as the backup in-office support team member
• Act as backup for inbound and outbound resident calls and action items
• Verify and update contact information in management software
• Communicate effectively and personally with residents
• Monitor key/access code check-in and check-out for homeowners daily
• Facilitate rental/reservations of association amenities
• Handle post office pickups and return mail processing
• Attend all company and department-assigned meetings
• Perform additional tasks as assigned by the supervisor
• Provide in-office coverage at the headquarters in Denham Springs as needed
• Support community operations and homeowner transitions through interaction with internal teams, homeowners, and external partners

Requirements

• At least 2 years of experience in customer service, data entry, and front-office roles
• Prior switchboard or customer service experience preferred
• Knowledge of Homeowners Associations is a plus
• Strong attention to detail and excellent organizational skills
• Ability to multitask in a fast-paced environment
• Dependable, self-motivated, and able to work independently
• Strong written and verbal communication
• Customer-focused mindset with the ability to handle inquiries professionally
• Ability to adapt in a fast-paced, changing environment
• Ability to sit and work at a computer for extended periods of time
• High school diploma or equivalent
• Strong communication skills, both written and verbal
• Detail-oriented with strong problem-solving skills
• Driver's License
• Vehicle Insurance

Core Competencies

Demonstrates strong customer service skills and attention to detail while managing data entry and communication tasks effectively. Capable of multitasking in a fast-paced environment and supporting community operations with a customer-focused mindset.

Highest-signal resume keywords

• Customer Service Experience
• Data Entry Skills
• Strong Communication Skills
• Attention To Detail
• Homeowners Associations Knowledge

ATS Optimization Keywords

Hard Skills

• Data Entry
• Customer Service
• Multitasking
• Problem-Solving
• Switchboard Operation

Soft Skills

• Organizational Skills
• Dependability
• Self-Motivation
• Adaptability
• Professionalism

Certifications & Qualifications

• High School Diploma
• Driver's License
• Vehicle Insurance

Industry Keywords

• Homeowners Associations
• Community Operations
• Resident Communication
• Inquiries Handling
• Post Office Processing

Tools & Technologies

• Management Software