Community Standards Specialist (Revised)

University of Oklahoma; Norman (OK); On-site; USD 31,000 - 33,000; Full time

Benefits offered by this job

Paid holidays

Health insurance

Retirement plan

Paid time off

Job summary

The University of Oklahoma's Office of Student Conduct is seeking a Community Standards Specialist to serve as the primary case manager for assigned student conduct cases, guiding them from initial report to final resolution while balancing student advocacy with institutional accountability.

You will collaborate with students, faculty and campus partners to facilitate fair resolution processes, promote student learning and connect students with campus resources that support responsibility,

Qualifications

• Bachelor's degree required.
• 12 months in student programming, student services, or closely related experience.
• Equivalency: 48 months related experience may substitute for a Bachelor's degree.
• Knowledge of student conduct and conflict resolution preferred.

Responsibilities

• Serve as the primary case manager for an assigned caseload of student conduct cases; determine resolution pathways and draft communications through case lifecycle.
• Develop prompt and equitable investigation plans, interview parties, maintain records, and prepare reports in Maxient.
• Provide developmental support and resource navigation to students during the conduct process; explain policies and connect to campus resources.
• Collaborate with campus departments to support integrated student care.
• Facilitate educational opportunities to promote learning and accountability and support organizational culture change.
• Monitor sanction completion and contribute to program assessment and reporting.
• Support departmental initiatives, staff training, policy review, and workshops.
• Manage documentation, reporting, and program effectiveness; set goals and objectives.
• Perform related duties to fulfill the position.

Skills

Communication

Interpersonal skills

Case management

Data analysis

Conflict resolution

Policy knowledge

Education

Bachelor's degree

Tools

Maxient

Microsoft Office

CRM systems

Job description

Pay Range: Targeted pay range of $22.83 - $24.18 hourly, depending on experience.

Benefits Eligible: Yes

Work Schedule: Monday – Friday, 8:00 a.m. to 5:00 p.m.

Travel: Not required

Position Introduction

The mission of the University of Oklahoma is to provide the best possible education experience for our students through excellence in teaching, research and creative activity, and service to the state and society. To forward this mission to provide the best possible education experience, the Office of Student Conduct is looking for someone to serve as a Community Standards Specialist. .

Learn more about the Office of Student Conduct.

The Community Standards Specialist reports to the Associate Director of Student Conduct and serves as the primary case manager for assigned student conduct cases and provides coordinated support throughout the student conduct process.

The position is responsible for managing cases from initial report through final resolution while balancing student advocacy, educational intervention, institutional accountability, and community standards.

This position will partner with students, faculty/staff, and campus stakeholders to facilitate equitable resolution processes, promote student learning and behavioral change, and connect students with appropriate campus resources in efforts to foster students’ personal responsibility, community engagement, and student success.

What Is In It For You

On top of your salary, you will also have access to a comprehensive benefits package which includes:

• 14 paid holidays per year


• 18 – 22 hours of Paid Time Off per month


• Health, Vision, and Dental Insurance plans for you and your family


• Retirement options that require no contributions from you

And much more! View a full list of our benefits.

What You Will Do

• Case Management & Resolution: Serve as the primary case manager for an assigned caseload of individual and organizational misconduct cases; determine appropriate resolution pathways; facilitate educational conferences with individual and/or registered student organizations; draft communication through all steps of case lifecycle; assigned educational sanctions and appropriately document case files.


• Investigations: Work closely with students, faculty/staff, and internal/external stakeholders in the resolution of Code violations; develops prompt and equitable investigation plans, identifies, and interviews parties/witnesses, maintains accurate records, prepares reports and catalogs necessary data in Maxient.


• Student Advocacy & Support Coordination: Provide developmental support and resource navigation throughout the student conduct process, including the overview of students’ rights and responsibilities; assist students in understanding university policies; identify barriers to student success and connect students with appropriate campus resources; encourage student reflection and responsible decision‑making.


• Campus Partnerships & Collaborative Case Management: Develop collaborative relationships that support integrated student care with assigned functional areas within the campus community.


• Educational Intervention & Behavioral Development: Facilitate educational opportunities that promote learning and reduce repeat misconduct among student(s) and registered student organization(s); develop individualized educational outcomes; facilitate restorative conversations and educational meetings; promote accountability through reflective learning and encourage development; support organizational culture change initiatives; evaluate educational effectives.


• Sanction Monitoring & Assessment: Monitor resolution pathways with sanction completion and contribute to continues improve efforts; maintain accurate assessment data; identify trends in student behavior; assist with institutional reporting; support annual office assessment initiatives.


• Professional Service & Special Projects: Support departmental initiatives and professional development; serve on university committees; assist with staff training; participate in policy review; present educational workshops; contribute to strategic initiatives.


• Administrative Duties: Collaborates with departments and agencies; manages documentation, reporting, and program effectiveness; develops goals and objectives.


• Performs various related duties to successfully fulfill the function of the position.

Required Education and Experience:

• Bachelor's degree.


• 12 months in student programming, student services, or closely related experience.

Equivalency/Substitution:

Will accept 48 months related experience in lieu of the Bachelor's degree for a total of 60 months experience.

Department Preferences

• Master’s Degree in higher education administration or its equivalence (Human Relations, Student Affairs, Educational Leadership, Conflict Resolution, etc.)


• Familiarity with electronic student conduct information management systems; Maxient preferred.


• Thorough knowledge of Student Affairs, Student Conduct, Student Life, and Residence Life

Skills

• Communication & Interpersonal Skills: Exceptional ability to engage with diverse stakeholders including students, faculty, staff, parents, media and community partners.


• Organizational & Time Management: Skilled in managing multiple priorities, workflows, and deadlines effectively.


• Critical Thinking & Problem-Solving: Strong analytical skills for synthesizing complex information including State and Federal regulations and resolving sensitive issues including issues of complex and extreme political sensitivity.


• Leadership & Coaching: Ability to inspire, teach, and influence others; adept at conflict mediation and team supervision.


• Student-Centered Approach: Committed to fostering an inclusive, supportive campus environment; strong initiative to solve problems.


• Intercultural Competence: Understanding of campus climate and diversity.


• Technical & Analytical Skills: Proficient in Microsoft Office; experienced in metrics, assessment, and reporting.


• Specialized Knowledge: Familiarity with student conduct, conflict resolution, restorative justice, and fraternity/sorority systems.


• Policy & Compliance: Skilled in interpreting policies and regulations; ensures adherence to state and federal guidelines.


• Collaboration & Partnerships: Ability to build cross-campus relationships and work effectively with interdepartmental teams; demonstrated administrative and political acumen.

Hiring Contingent Upon a Background Check: Yes