Community Standards Coordinator

Capital Consultants Management Corporation; Henderson (NV); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental & vision benefits

Wellness program

401k with company match

Paid time off

Parental leave

Training & educational assistance

Employee Assistance Program (EAP)

Disability & life insurance

Pet insurance

Job summary

Capital Consultants Management Corporation is seeking a Community Standards Coordinator to provide exceptional resident service in a master planned community in Henderson, NV. You will manage inquiries, document violations, and support architectural reviews, while maintaining confidentiality and accurate records.

The role requires strong communication, organization, and problem-solving skills, with flexibility to work evenings or weekends as needed and a valid driver's license.

Qualifications

• Demonstrated customer service excellence in a service oriented environment.
• Ability to handle confidential information with discretion.
• Strong written and verbal communication skills.
• Proven time management and organizational capabilities.

Responsibilities

• Maintain high level of customer service in resident inquiries and interactions.
• Answer phone calls and emails with accurate information on HOA governing documents and violations.
• Conduct community drives and inspections of residential properties.
• Issue violations with reference to deed restrictions and property maintenance.
• Document, photograph, and record all violations; assist with Architectural Review process.

Skills

Customer service

Time management

Organizational skills

Communication (verbal & written)

Problem solving

Confidentiality

Attention to detail

Teamwork

Tools

MS Office (Outlook, Word, Excel)

Job description

Do you thrive in a service oriented environment where you are part of a collaborative team Do you want to have a career with a company that values its employees Were CCMC a community management company specializing in master planned communities Our vision of inspiring a resident centric focus is brought to life by our core values Integrity Respect Service and Community

About the community

This beautiful master planned community includes acres of parks trails and open space Amenities include a Community Center seasonally heated pools splash areas various ball courts and fields amphitheaters and picnic areas It currently offers amenities that appeal to those who choose to live an active lifestyle with additional amenities planned Kids have places to play Families have places to gather and couples have places to escape and explore There really is something for everyone The Community Standards Coordinator will maintain a high degree of customer service in all resident inquiries and interactions; answer phone calls and emails and provide general information of HOA governing documents and violations

What youll accomplish

Conduct community drives and inspections of residential propertiesIssue violations of the deed restrictions with specific reference to property maintenance and aestheticsDocument photograph and record all violationsAssist Homeowners with the Architectural Review process Prepare applications for the committee review

What were looking for

Professional and adaptable demonstrate good time management and organizational skills and have demonstrated an ability to maintain the confidentiality of business mattersSelf motivated dependable organized and efficient with excellent problem solving skillsComputer skills that include a strong working knowledge of MS Office programs such as Outlook Word and Excel Able to communicate effectively orally and in writing and have high attention to detailHave excellent telephone manner with a commitment to the highest customer service possibleMust have a valid drivers license in the state of employment and have reliable means of transportation as a personal vehicle may be required to perform certain responsibilitiesMust be available to work a flexible schedule to meet the needs of the site as determined by the Community Manager including possible evenings and weekendsMust pass a pre employment drug screen and background checkCAM license preferred Required in Florida Georgia and Nevada within six months of hire

The physical requirements

The physical requirements can vary but generally they may include Mobility Ability to walk the grounds long distances in various weather conditionsLifting and Carrying Occasionally lifting and carrying supplies or equipment up to 25 poundsExtended Sitting or Standing Capability to sit or stand for extended periods during meetings or eventsManual Dexterity Skills in using technology including computers and mobile devicesDriving Ability to operate vehicle to perform certain job functions Please note We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status

What we offer

We are committed to creating an inclusive and accessible work environment If you require reasonable accommodations during the application process or in performing the job duties as described in the posting please email talentccmcnetcom so we can review next steps together If driving is or becomes a requirement of the role it is required at all times that you hold a valid state drivers license for the class of vehicle you are driving maintain a clean motor vehicle report and hold current automobile insurance at statutory limits You must notify Human Resources immediately regarding any change to your motor vehicle standing CCMC may periodically review motor vehicle reports to ensure compliance with these requirements What we offer Comprehensive benefits package including medical dental and visionWellness programFlexible Spending AccountsCompany matching 401k contributionsPaid time off for vacation holidays medical and volunteeringPaid parental leaveTraining and educational assistanceSupport programs including Employee Assistance Program and Calm HealthOptional benefits including short and long term disability life insurance and pet insurance Most importantly a caring team who is dedicated to your success