Community Specialist

Idm-Companies-1; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

IDM Community Specialist role supports onsite operations with high-volume admin tasks. The ideal candidate adapts to shifting priorities, works independently, and provides concierge-level service to clients, vendors, and coworkers.

Responsibilities include revenue protection, lease management, and auditing applications, deposits, and leases; plus reporting, compliance with laws, and cross-team collaboration to uphold IDM values.

Qualifications

• 1-3 years relevant property management experience required, preferably conventional.
• Excellent time management skills with the propensity to be a leader.
• Strong communication skills, both written and verbal.
• Proficient with property management software and tech-savvy.

Responsibilities

• Provide top-tier service to clients, customers, vendors, and coworkers with timely follow-up.
• Create revenue protection notices and manage collections for residents.
• Audit approved applications, collect holding deposits, and prepare move-in lease documentation.
• Prepare and send lease renewal offers, process move-outs and complete Financial Move Out Statements.
• Manage supplemental programs like renters' insurance and assist with communications as needed.
• Generate reports, perform audits, and conduct analysis as required.
• Ensure adherence to federal, state, and local landlord/tenant laws, fair housing regulations, and company policies.
• Collaborate with internal and external stakeholders while upholding IDM core values.

Skills

Customer service

Time management

Leadership potential

Team player

Communication

Multi-tasking

Problem solving

PM software

Tech-savvy

Attention to detail

Tools

Property management software

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Overview:The Community Specialist supports multiple onsite operations by producing a high volume of administrative deliverables and tasks. The ideal candidate will work well independently and digitally, with shifting priorities and varying demands.Duties/Responsibilities:· Customer Service: Provide top-tier service to clients, customers, vendors, and coworkers, ensuring timely follow-up and resolution of issues with professionalism and respect.· Revenue Protection: Create revenue protection notices for onsite staff and manage collections for current and past residents.· Application & Lease Management: Overview and audit approved applications, collect holding deposits, and prepare move-in lease documentation. Prepare and send lease renewal offers, process move-outs and complete Financial Move Out Statements. Manage supplemental programs like renters' insurance and assist with communications as needed.· Reporting & Analysis: Generate reports, perform audits, and conduct analysis as required.· Compliance: Ensure adherence to all federal, state, and local landlord/tenant laws, fair housing regulations, and company policies.· Team Collaboration: Uphold company policies and demonstrate IDM's Core Values while collaborating effectively with internal and external stakeholders.Required Skills/Abilities:· 1-3 years relevant property management experience required, preferably conventional· Excellent time management skills with the propensity to be a leader· Team player, willing to go the extra mile to provide concierge level customer service· Effective communicator; both written and verbal· Strong multi-tasking, organizational and problem-solving skills, with attention to detail; a solution finder· Well versed in property management software and technologically savvy· Some understanding of preventative and ongoing property maintenance