Community Manager

Idm-Companies-1; Mesa (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

IDM is seeking a Community Manager I to oversee day-to-day onsite operations, drive occupancy, and ensure an exceptional resident experience in a fast-paced environment. You will lead a team, manage budgets, and coordinate with vendors to maintain a high-performing, aesthetically pleasing property.

Responsibilities include driving marketing efforts, training leasing staff, conducting market surveys, handling administrative tasks, and ensuring compliance with laws and company policies.

Qualifications

• 3-5 years relevant property management experience.
• Excellent interpersonal, motivational, time management, and leadership skills.
• Team player, willing to go the extra mile to provide concierge-level customer service.
• Effective written and verbal communication skills.
• Strong multi-tasking, organizational and problem-solving skills.
• Understanding of preventative and ongoing property maintenance.

Responsibilities

• Be an active partner in marketing efforts, including outreach and social media campaigns.
• Develop the team’s leasing skills to lease apartment homes with knowledge of market conditions, competitors, amenities, and availability.
• Conduct in-person market surveys and comp shopping to maximize occupancy.
• Review and oversee administrative tasks: POS, applications, move-ins, delinquencies, lease renewals, notices, and evictions.
• Plan and attend resident events to aid retention and occupancy goals.
• Provide concierge-level customer service to clients, vendors, and coworkers; follow up promptly.
• Forecast, hire, train, coach, and supervise staff; set goals and provide feedback and discipline as needed.
• Oversee maintenance staff and vendors in partnership with the maintenance supervisor.
• Monitor daily property performance, income, expenses, occupancy in line with the budget.

Skills

Property management

Interpersonal skills

Leadership

Customer service

Communication

Multi-tasking

Property software

Tools

Property management software

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Job Description: Community Manager IOverview:The Community Manager is responsible for ensuring the day-to-day onsite operations run smoothly while being empowered to make decisions and lead their team to success. This position is responsible for the overall performance of the community – both financially and aesthetically. The community manager must prioritize responsibilities in a fast-paced, dynamic environment while maintaining a consistent commitment to an excellent customer experience.Duties/Responsibilities Be an active partner in marketing efforts, including outreach, preferred employer programs, networking, and social media campaigns. Develop the team’s sales skills and techniques to lease apartment homes through knowledge of market conditions, competitors, amenities, floorplans, and availability. Consistent, in-person comp shopping and market surveys required. Review, approve and oversee all administrative tasks, including Pos, petty cash, applications, move-ins, delinquency, lease renewals, move-outs/ FMOs, notices, and eviction processes. Oversee, help execute, and attend resident events to aid in retention, positive reviews, and occupancy goals. Provide concierge-level customer service to clients, customers, vendors, and coworkers; follow up and follow through in a timely manner. Demonstrate positive conflict resolution, being respectful and professional at all times. Obtain bids, participate in annual budget creation and month-end financial duties. Manage budget to maximize income, while reducing expenses. Forecast, hire, train, develop, coach, set goals/ expectations, and provide supervision, empowerment, support, feedback, and discipline to staff. Oversee the activities of the maintenance staff and vendors in partnership with maintenance supervisor. Monitor daily property performance, income, expense, occupancy, etc. in accordance with budget and company standards. Comply, and oversee that staff comply with federal, state, and local Landlord/Tenant laws, fair housing regulations, company policy, and procedure. Perform routine property walks and inspections to ensure a safe, aesthetically pleasing, and comfortable environment for residents, visitors, and staff. Comply with all company policy, while demonstrating IDM’s Core Values.Skills/Abilities: 3-5 years relevant property management experience required, preferably conventional. Excellent interpersonal, motivational, time management, and leadership skills. Team player, willing to go the extra mile to provide concierge-level customer service. Effective communicator, both written and verbal. Strong multi-tasking, organizational and problem-solving skills, with attention to detail; a solution finder. Well-versed in property management software and technologically savvy. Understanding of preventative and ongoing property maintenance.Physical Requirements:Prolonged periods of sitting, standing, and walkingMust be able to lift up to 15 pounds