Community Specialist

IDM Companies; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

IDDM Companies in Phoenix, AZ is seeking a Community Specialist who can handle a high volume of administrative tasks while delivering exceptional resident and client service. The role requires independent work, digital proficiency, and adaptability to shifting priorities.

The successful candidate will manage applications, leases, renewals, and move-outs, protect revenue, and ensure compliance with relevant laws.

Qualifications

• 1–3 years relevant property management experience required.
• Strong organizational and problem-solving skills with attention to detail.
• Excellent written and verbal communication abilities.
• Proficient with property management software and digital tools.

Responsibilities

• Provide top-tier customer service to clients, vendors, and coworkers.
• Audit applications, manage leases, renewals, and move-outs.
• Ensure compliance with landlord/tenant laws and company policies.
• Collaborate with internal and external stakeholders.

Skills

Property management experience

Time management

Leadership

Customer service

Written & verbal communication

Multi-tasking & organization

PM software proficiency

Tools

Property management software

Job description

It's fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

Overview

The Community Specialist supports multiple onsite operations by producing a high volume of administrative deliverables and tasks. The ideal candidate will work well independently and digitally, with shifting priorities and varying demands.

Duties/Responsibilities

• Customer Service: Provide top-tier service to clients, customers, vendors, and coworkers, ensuring timely follow-up and resolution of issues with professionalism and respect.
• Revenue Protection: Create revenue protection notices for onsite staff and manage collections for current and past residents.
• Application & Lease Management: Overview and audit approved applications, collect holding deposits, and prepare move-in lease documentation. Prepare and send lease renewal offers, process move-outs and complete Financial Move Out Statements. Manage supplemental programs like renters’ insurance and assist with communications as needed.
• Reporting & Analysis: Generate reports, perform audits, and conduct analysis as required.
• Compliance: Ensure adherence to all federal, state, and local landlord/tenant laws, fair housing regulations, and company policies.
• Team Collaboration: Uphold company policies and demonstrate IDM’s Core Values while collaborating effectively with internal and external stakeholders.

Required Skills/Abilities

• 1-3 years relevant property management experience required, preferably conventional
• Excellent time management skills with the propensity to be a leader
• Team player, willing to go the extra mile to provide concierge level customer service
• Effective communicator; both written and verbal
• Strong multi-tasking, organizational and problem-solving skills, with attention to detail; a solution finder
• Well versed in property management software and technologically savvy
• Some understanding of preventative and ongoing property maintenance