Community Solutions: Customer Care & Tech Support Pro

Spectrum Community Solutions

San Diego (CA)

On-site

USD 28,000 - 48,000

Full time

6 days ago

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Job summary

Spectrum Community Solutions in San Diego, CA is seeking a customer service specialist to guide customers through Spectrum’s Video, Internet and Streaming offerings. You will resolve inquiries, troubleshoot, and manage activations and billing while building lasting relationships.

Ideal candidates bring 1+ year in customer service or sales, strong English communication, and familiarity with billing systems. The role offers varied schedules in an office environment and opportunities to grow within

Qualifications

High school diploma or equivalent required.
1+ years in customer service, sales or retention preferred.
Ability to read, write, speak and understand English.
Proficiency with billing systems and basic troubleshooting.

Responsibilities

Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues.
Manage account activation, maintenance and billing concerns via phone.
Recommend upgrades and solutions based on customer needs.
Process orders and navigate account systems for updates.
Handle escalations and determine need for field visits.
Contribute ideas to improve customer experience and relationships.
Meet sales activity goals and stay current with Spectrum offerings.