Community Services Program Coordinator (Austin Equity and Inclusion - Equity Division)

IMDiversity; Austin (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

City of Austin seeks a Community Services Program Coordinator for the Austin Equity and Inclusion—Equity Division to build cross‑sector partnerships and secure resources for community initiatives.

You will design and evaluate programs, work with City Council and partners, and lead data analysis to guide decisions and reports. This role emphasizes collaboration, training, and ongoing program development to serve diverse communities.

Qualifications

• Bachelor’s degree required with related field.
• Experience in developing and managing partnerships across sectors is preferred.
• Excellent written and oral communication skills.
• Ability to analyze data and present findings to management.

Responsibilities

• Leads initiatives related to community services and outreach.
• Serves as the primary liaison to City Council, City departments, schools, residents, and stakeholders.
• Collaborates with internal and external partners to improve services and engage the community.
• Arranges staff development and training opportunities related to services.
• Supports short- and long-range planning and policy development.
• Identifies grants and completes applications; researches legislation affecting grants.

Skills

Stakeholder engagement

Communication skills

Project coordination

Data analysis

Grant research

Public policy knowledge

Collaboration across sectors

Training and development

Education

Bachelor’s degree in Business Administration/Public Health/Human Services/Liberal Arts/Social Work

Tools

MS Office

Job description

Community Services Program Coordinator (Austin Equity and Inclusion - Equity Division)

Locations: Snell Building

Time type: Full time

Job requisition id: JR105139

About This Position

The Community Services Program Coordinator, housed within Austin Equity and Inclusion’s Equity Division, will serve as a liaison between the Equity Division and community partners, including grassroots community organizations and cross-sector agencies. The position will be responsible for developing and managing cross-sector partnerships, securing external resources to support community initiatives, designing and implementing community-responsive programs, and evaluating program effectiveness and impact.

Job Description

Coordinator, Community Services Program

Purpose

Under general direction, this position is responsible for service coordination, including training, resources, and outreach related to community programs.

Duties, Functions and Responsibilities

• Leads initiatives related to community services and outreach.
• Serves as the primary liaison and advisor to City Council, City departments, school districts, residents, and other stakeholders.
• Works collaboratively with internal & external stakeholders to promote/improve services and to engage the community based on changing needs.
• Arranges for staff development and training opportunities related to the services.
• Assists in the development of short- and long-range plans.
• Assists in the formulation of City policies and operating procedures.
• Identifies, collects, and conducts research to complete data analysis; compiles data/information; writes/presents informational reports that summarize findings; and makes recommendations.
• Responds to and resolves sensitive inquiries and complaints, and issues from both internal and external sources.
• Researches and identifies new/renewal grant opportunities and completes/submits grant applications.
• Reviews legislation, regulations, and policies to determine impact.

Responsibilities - Supervisor and/or Leadership Exercised

May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills, and Abilities

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of Local, State, and Federal resources and categorical programs.
• Knowledge of community resources available and how to use them effectively.
• Knowledge of research techniques.
• Knowledge of laws and regulations pertaining to grants and contracts administration.
• Knowledge of grants and contract administration and principals.
• Skill in determining needs and gathering, analyzing, and presenting data to provide accurate information for management use.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to work well with individuals from a variety of backgrounds and experience, including community leaders, residents, service providers, local officials, and elected representatives.
• Ability to train others.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.

Minimum Qualifications

Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Business Administration, Public Health/Human Services, Liberal Arts, or Social Work, plus two (2) years of experience in a field related to the job.

Experience may substitute for education up to four (4) years.

Licenses and Certifications Required

None.

Preferred Qualifications

• Experience in developing and managing partnerships involving organizations from multiple sectors
• Experience working directly with community-based organizations and diverse communities
• Experience developing or managing community-focused programs from initial concept through implementation and evaluation