Community Services Coordinator- Project SAY

City of Anaheim; Anaheim (CA); On-site; USD 55,000 - 72,000; Full time

Job summary

The City of Anaheim seeks a dynamic Community Services Coordinator to support youth development through research, program design, and outreach for Junior High and High School youth and their families in Anaheim.

Project S.A.Y. provides a range of services including outreach, counseling, education, and leadership development, with no cost to participants. A flexible schedule with some evenings and weekends is required, and bilingual Spanish is highly desirable.

Qualifications

• 2–3 years of youth development experience in an at-risk setting.
• Bachelor's Degree in Youth Development, Human Services, Social Work or Counseling is highly desired.
• Bilingual proficiency in Spanish is highly desirable.

Responsibilities

• Develop, coordinate and implement youth development programs helping youth build social/emotional, health/physical, cognitive/creative, vocational, and citizenship skills.
• Provide behavior guidance and para-professional counseling with youth.
• Offer case management including assessing needs, coordinating service plans, and follow-up on linkage and progress.
• Monitor client progress, maintain case files and reports, and track outcomes.
• Conduct school-based prevention/intervention services and assist administrators with tracking and reentry.
• Perform home assessments and develop service delivery plans with families; conduct conferences with parents as needed.
• Provide conflict resolution and mediation between youth, families, schools, and community partners.
• Identify ongoing needs and provide referrals to social services; support youth in accessing resources.
• Develop youth programs and activities, guiding youths in asset categories such as Support, Empowerment, Boundaries & Expectations, and more.
• Plan and participate in special events, trainings, and public education efforts; offer bilingual translation as needed.

Skills

Bilingual Spanish

Youth development

Education

Bachelor's degree in Youth Development/Human Services/Social Work/Counseling

Job description

The City of Anaheim Community Services Department seeks a highly dynamic Community Services Coordinator to support the City's youth development efforts. The Community Services Coordinator will research, develop, and conduct youth development and outreach services to junior high and high school age youth and their families living in "at risk" environments.

Project S.A.Y. (Support Anaheim's Youth) is the City of Anaheim's Youth Development Program. Project S.A.Y. serves Junior High and High School age youth and their families living in Anaheim and uses a combination of Youth Outreach, Case Management, School Interventions, Assistance to Parents, Community Education, Youth Leadership Development, Health and Fitness, and Education and Employment to engage youth in positive and constructive activities to promote the healthy development of young people.

Youth meet individually or in small groups with a Community Services Coordinator to resolve conflict and problem solve issues of importance in a young person's life. Youth participate in a wide range of social, recreational, and educational activities that help them develop the knowledge, skills, and abilities necessary for successful adulthood. Participants develop leadership, conflict resolution, problem solving, and goal-setting skills. Youth help plan their own activities such as sporting events, camping trips, leadership development programs, and service projects in the community. Project S.A.Y. services are offered at no cost to Junior High and High school age youth.

Bilingual proficiency (read/speak/write) in Spanish is highly desirable.

This position requires a flexible work schedule which includes some evening and weekend shifts.

Below are the main duties of a Community Services Coordinator.

• Develop, coordinate and implement youth development programs/activities that help youth build skills in the five competency areas identified as critical to the healthy development of young people (social/emotional, health/physical, cognitive/creative, vocational, and citizenship/ethical).
• Conduct behavior guidance and para-professional counseling with youth.
• Provide case management services including assessing client needs, coordinating a service delivery plan, providing para-professional counseling, and conducting follow-up checks on success of client/agency linkage, and conduct client progress checks.
• Monitor and report client progress toward independence; establish and prepare case management files; prepare and maintain long term tracking records of clients; prepare and maintain statistical and narrative reports, productivity records, daily staff logs, project plans, and incident reports.
• Conduct school based gang, drug, and violence prevention/intervention services, and assist school administrators in tracking youth living in "at-risk" environments and assisting them with reentry into school.
• Conduct in-home assessments of family situation/needs and development of service delivery plan; may include conferences with parents regarding status of child welfare; establish individual responsibility, behavior, and academic agreements with clients; conduct emergency assistance and provide crisis intervention and follow-up to families; conduct initial assessment of youth, redirect youth, and follow up as needed on all referrals from school administrators, police officers, probation officers and parents.
• Provide conflict resolution and mediation assistance between youth and their peer, parents, schools, and community.
• Provide in-depth information and referral services; identify on-going support services/needs of families and assist them in accessing those services; identify short-term and long-term educational needs of clients and provide responsible referrals to social service agencies for assistance; problem solve obstacles to client progress; instruct clients on how to self-assess and access services.
• Develop opportunities for youth that help them build developmental assets that youth need to grow up caring and responsible. (Asset categories: Support, Empowerment, Boundaries & Expectations, Constructive Use of Time, Commitment to Learning, Positive Values, Social Competencies, Positive Identity) Guide and supervise youths in the asset categories.
• Participate in planning meetings and implementation of special events, educational programs and health services; conduct parent education presentations on subjects such as gang/drug awareness and prevention, graffiti prevention, behavior modification and communication; provide in-service training to school personnel and other youth service professionals; provide bilingual services including translating and transcribing English to Spanish and Spanish to English, and completion of public assistance forms.
• Maintain effective communication and working relationships with patrons, participants, clients, co-workers, City Department representatives, and outside agencies.
• Participate in the coordination of volunteers and their activities.
• Maintain activity and progress records; conduct research and prepare reports; attend staff meetings; may attend regional workshops and conferences.
• Develop and prepare publicity material including news releases, flyers, pamphlets, brochures, and presentations; perform public relations work within the community and with community groups pertaining to specific programs, events, and special activities.
• Coordinate special events and projects, sometimes in collaboration with multiple outside agencies and/or service providers.
• Perform related duties and responsibilities as required.

Experience and Training

Candidates must possess responsible experience Youth Development, Social Work, Community Services, and/or Counseling. Ideal candidates will possess at least 2 to 3 years of Youth Development related experience in an "at risk" setting. A Bachelor's Degree in the area of Youth Development, Human Services, Social Work, or Counseling is highly desired.

Knowledge of

Principles and premises of a broad Youth Development Framework including youth Competency Areas and Developmental Assets; current research and practices in the areas of resiliency research, creating environments of positive support, and developing capable young people; youth program coordination; leadership and character development programs for youth; and challenges and obstacles facing youth living in "at-risk" environments; college/university and other higher educational processes including enrollment and admissions and how youth may access those opportunities; City, department, division policies and procedures; application of policies and procedures within assigned area; methods and techniques used in marketing and promotion; modern office procedures; field-related software applications; procedures and techniques of budgeting; business letter writing and basic report preparation; principles and procedures of record keeping and data collection.

Ability to

Maintain effective interpersonal communication skills; plan, organize and prioritize tasks; lead, motivate and guide youth participants; prepare and administer a budget; train staff and volunteers; communicate effectively with participants and their families, school administrators, law enforcement personnel, social service agencies, religious community, supervisors, and members of the public; maintain effective communication in hostile environments; use effective conflict resolution and mediation techniques; develop program procedures and operating instructions for volunteers and participants; attend pertinent training and develop training for co-workers.

License/Certification Required

Possess a valid driver's license by date of appointment. Position requires maintaining current CPR and First Aid certificates.

Environmental Conditions

Due to the nature of work assignments, the incumbent typically works in an office environment. However, some assignments may require the incumbent to visit outdoor or indoor field work sites to accomplish tasks.

Physical Conditions

Due to the nature of work assignments, the incumbent must have the ability to speak clearly; hear conversation in person, over the telephone; vision to read written and typed materials; have manual dexterity to operate a variety of office equipment and a computer keyboard; and lift and carry items weighing up to 15 pounds.

Equal Opportunity Employer