Community Services Program Leader (As-Needed)

City of Santa Monica; Santa Monica (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

The City of Santa Monica seeks individuals to plan and conduct a variety of youth and community recreation programs. You will develop curriculum, instruct participants, and support City-wide events.

You will open facilities, ensure safety, manage registrations, and provide outreach to schools and community groups, while maintaining records and delivering excellent customer service.

Qualifications

• High school diploma required.
• One year of related experience in education, recreation or community programs with public contact.
• Bilingual skills are desirable.

Responsibilities

• Plans, organizes and conducts City activities and events across program areas.
• Instructs, coaches or provides mentoring to participants.
• Coordinates special programs and City-wide events.
• Opens, inspects and secures program facilities daily; assists with setup, maintenance and security.
• Monitors safety, maintains inventory and reports issues to supervisor.
• Registers participants and collects approved fees.
• Distributes publicity materials and conducts outreach at schools, community centers and events.
• Maintains records and prepares reports on participation and revenue.
• Interacts with adults, parents and families to provide information and resources.

Skills

Customer service

First aid

Communication

Program coordination

Education

High school diploma

Job description

Plans, organizes and/or conducts City activities and events across a variety of program areas including: Out-of-Schooltime Programming, Youth Cultural and Educational Enrichment: Youth Sports and Recreation: Community Sports; Adaptive Recreation.

Develops ideas and builds curriculum for programs and activities. Instructs, coaches or provides mentoring and guidance to program participants.

Coordinates special programs and/or assists in program-specific and City-wide events.

Opens, inspects and secures program facilities on a daily basis. Assists in the preparation, set-up, maintenance and security for programs and events.

Reports safety issues with equipment or facility to supervisor. Maintains an equipment and supplies inventory and recommends items to be purchased, repaired and/or replaced.

Enforces program policies, rules and regulations and monitors or supervises participants in program activities. Calls for appropriate back-up support as needed.

May arrange for field trips, speakers, (and other resources) in support of program activities.

Assists in preparing and distributing program and event publicity, including news releases, flyers pamphlets and brochures. May provide information and referral or program outreach at school classrooms, assemblies and meetings, community meetings, senior centers and event information booths.

Registers participants, takes reservations, schedules use of facilities and collects approved fees.

Assists in maintaining records and developing reports concerning new or ongoing programs including, but not limited to, participation levels and revenue reports.

Interacts with adults, parents and family members, providing program information, participant feedback and community resources.

Distributes program satisfaction surveys to participants or parents. Collects and tabulates survey material and prepares related reports.

Plans small scale special events at program sites.

Administers basic first aid and completes appropriate Risk Management forms, as required.

Performs other related duties, as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Recreational, educational, cultural and human service program activities
• Principles and practices of recreational and cultural service programming
• Dispute resolution techniques
• Use of recreational and/or audiovisual equipment and supplies
• First aid methods and safety practices related to recreational programs
• Effective customer service techniques

Ability to:

• Learn, understand and carry out the responsibilities of assigned program area
• Monitor participation, track attendance and prepare and maintain basic records
• Enforce program policies, procedures, rules and regulations
• Interact and communicate effectively with program participants, family members, school administrators and/or City staff in a professional manner
• Provide instruction and guidance to participants
• Learn and implement program-specific computer software systems
• Effectively resolve conflicts and handle participant disputes
• Follow oral and written instructions
• Provide effective customer service
• Establish and maintain effective and cooperative working relationships with City employees and the public
• Provide basic first aid and CPR

Skill in:

• Planning, modifying and conducting activities of assigned specialty program area
• Dealing with program participants, co-workers and supervisors in a cooperative, constructive and supportive manner
• Reading, writing and communicating at an appropriate level
• Cash handling and making change
• The use of personal computers and applicable software applications

REQUIREMENTS

Minimum Qualifications:

• Education: Graduation from high school or the equivalent.
• Experience: One year of recent, paid or volunteer work experience directly related to education, recreation or community programs and services, involving public contact.

Desirable Qualifications:

• Bilingual skills are desirable.

Licenses and Certificates:

• Possession of a valid class C driver license.
• Possession of a valid cardiopulmonary resuscitation and first aid certificate within six months of date of hire.

The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us! Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call [phone], TDD [phone] (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination. BACKGROUND INVESTIGATIONS: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation.