Community Services Administrative Assistant

Metropolitan Family Services; Wheaton (IL); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

HSA contributions

Teladoc services

401K with 4% match

Job summary

Metropolitan Family Services in Illinois is seeking an Office Assistant for the DuPage Center to greet staff and visitors, manage records, process payments, and support program operations.

The role requires a high school diploma and 2+ years of office experience, with proficiency in MS Office, strong communication, and the ability to multitask in a fast-paced environment. Competitive benefits and travel between sites may apply.

Qualifications

• High school diploma or equivalent education, required.
• Two or more (2+) years of office experience, including automated systems experience, required.

Responsibilities

• Greet staff, clients, and visitors professionally, following safety and compliance practices.
• Answer and direct phone calls, handling difficult or sensitive inquiries with professional judgment.
• Monitor and maintain electronic and physical records and client files, managing open and closed files and responding to record requests and subpoenas.
• Use intermediate skills to create and edit documents and reports with agency software.
• Manage client interactions per agency policies, including check-in/check-out, processing payments, obtaining signatures, and managing physical and electronic documents. Schedule appointments, arrange meetings, and make reminder calls to clients.
• Process account receivables, payables, and program billing as assigned.
• Make frequent contacts with community partners and vendors.
• Prepare information for dissemination with community partners or at events.
• Support direct service and administrative staff in agency-wide committees and initiatives, including site/community events.
• Set up, coordinate, and purchase items for site events as needed. Collaborate with leadership on additional needs for meetings and events, including taking minutes.
• Operate and troubleshoot office equipment, reporting issues to the IS Department.
• Order and maintain office supplies and process mail and packages.
• May travel to other MFS sites to serve as backup for support staff, training, or operational tasks.
• Work evening and weekend hours as needed.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Time management

Problem solving

Independent work

Education

High School diploma or equivalent

Tools

MS Office

Outlook

Job description

Metropolitan Family Services in Illinois is seeking an Office Assistant for the DuPage Center to greet staff and visitors, manage records, process payments, and support program operations.

The role requires a high school diploma and 2+ years of office experience, with proficiency in MS Office, strong communication, and the ability to multitask in a fast-paced environment. Competitive benefits and travel between sites may apply.