Community-Driven Office Assistant | FT/PT

Metropolitan Family Services; Palos Hills (IL); On-site; USD 38,000 - 43,000; Full time

Job summary

Metropolitan Family Services is seeking an Office Assistant to support front-desk and administrative tasks across Merrionette Park and Palos Hills locations. The role requires strong communication, organization, and the ability to manage multiple tasks in a fast-paced environment.

The position includes scheduling, document processing, and coordination with staff, clients, and community partners. Salary range $38,000–$43,000 annually, with eligibility for benefits and support services.

Qualifications

• High school diploma or equivalent education.
• 2+ years of office experience, including automated systems experience.
• Satisfactorily pass all relevant screenings and criminal background checks.
• Required to work evening shifts and weekends (Saturdays).

Responsibilities

• Greet staff, clients, and visitors professionally, following safety and compliance practices.
• Answer and direct phone calls, handling difficult or sensitive inquiries with professional judgment.
• Monitor and maintain electronic and physical records and client files, managing open and closed files and responding to record requests and subpoenas.
• Use intermediate skills to create and edit documents and reports with agency software.
• Manage client interactions per agency policies, including check-in/check-out, processing payments, obtaining signatures, and managing physical and electronic documents.

Skills

Communication skills

Interpersonal skills

Time management

Multitasking

Independent work

Education

High school diploma or equivalent

Tools

MS Office

Outlook

Job description

Metropolitan Family Services is seeking an Office Assistant to support front-desk and administrative tasks across Merrionette Park and Palos Hills locations. The role requires strong communication, organization, and the ability to manage multiple tasks in a fast-paced environment.

The position includes scheduling, document processing, and coordination with staff, clients, and community partners. Salary range $38,000–$43,000 annually, with eligibility for benefits and support services.