Public Safety Communications Operator

City of Round Rock; Round Rock (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

City of Round Rock seeks a Public Safety Communications Operator to answer 911 and non-emergency calls, dispatch police, fire, and animal control, and support citizens and agencies. This is a 24-hour operation requiring shift work, weekends, holidays and on-call duties.

The operator will work with radios, CAD systems, text-to-911, and TDD, following department procedures and state regulations. Requirements include a High School Diploma or equivalent, 1 year of experience or related training, and

Qualifications

• High School Diploma or equivalent
• TCIC Full Access certification
• CJIS Training
• 80 hours Basic Telecommunicator Course
• CPR certification
• TCOLE License within 1 year

Responsibilities

• Answer 911 calls and non-emergency lines, obtain details and transfer when needed.
• Create calls for service in CAD for police and fire personnel.
• Coordinate with radio channels and CAD; document events in RM system; manage crises.
• Complete shift reports, attend briefing, monitor operations plans and staffing.
• Assist Telecommunications Device for the Deaf (TDD).
• Maintain paperwork for warrants and related enforcement documents.

Skills

Verbal communication

Typing

Calm under pressure

Multitasking

Education

High School Diploma or equivalent

TCIC Full Access certification

CJIS Training

80 hours Basic Telecommunicator Course

CPR certification

TCOLE License within 1 year

Tools

Microsoft Word

Excel

Outlook

Job description

Under general supervision the Public Safety Communications Operator provides police, fire and animal control response to the public, as well as, non-emergency assistance tocitizens as well as interdepartmental and outside agency members.

Posted range is the starting salary. Pay rate offered is based on experience.

• Shift work in a 24-hour operation, to include working weekends, holidays and on-call; answers both administrative service telephone lines and 911 calls for emergency services; obtains information from callers regarding nature of incident, severity, location, descriptions of individuals; transfer calls to other agencies or departments when necessary; exhibit proper use of 911 system, including text-to-911 ; utilization of TTY and OMNIXX systems; exercises verbal skills to calm excited or abusive callers, obtains necessary information from callers, relays information to public safety personnel in written format. Listens to calling parties while typing information into dispatch system and listening for updates from other communication personnel.

• Utilizes knowledge of city ordinances, city services and departmental procedures to assist department personnel and citizens; utilize a multitude of databases, and files to obtain necessary information; create calls for service in a Computer Aided Dispatch (CAD) system for citizens, police, and fire personnel.

• Utilizes radio channels and CAD systems to coordinate the work of police and fire personnel, other agencies, on a constant basis and when managing crisis incidents; document events in a records management system; maintain professional radio, telephone and CAD etiquette; maintain awareness of all public safety and emergency units assigned and any resources requested; prioritize events and continually adjust based on incoming calls and changing factors; utilize local/regional mapping; maintain awareness of events handled by other 911 personnel; update incidents with information from callers, officers, and personnel.

• Maintains paperwork by processing warrants; enters criminal trespassing warrants, verify warrant entry paperwork free from error, file paper copies in filing cabinets, process rider forms; complete daily shift reports; attends daily shift briefing; maintains awareness of operation plans, enforcement programs and staffing levels.

• Assists persons using Telecommunications Device for the Deaf (TDD).

• High School Diploma or equivalent.

• One (1) year of experience as a 911 Call Taker/Emergency Services Dispatcher, preference if currently holding a Texas Public Safety Communications License OR Two (2) years general work experience.

• Preferred experience and training which provides the required knowledge, skills, and abilities (i.e., high volume call center, in-depth problem solving, priority management.

• Experience with Microsoft Word, Excel and Outlook

• Required to have or obtain TCIC Full Access certification within 6 months of hire.

• Must have completed Criminal Justice Information Services (CJIS) Training upon hire.

• Required to complete 80 hours Basic Telecommunicator Course to obtain Texas Commission on Law Enforcement License within one (1) year of employment.

• Required to obtain CPR certification required by the Texas Commission on Law Enforcement License within one (1) year of employment.

• Ability to work shift work, including days, nights, weekends and holidays.

• Maintains license & certifications; complete required training hours mandated by state and department; strict adherence to Federal, State and Departmental regulations regarding Criminal Justice Information Systems.

• Valid Class C Texas driver's license, or ability to obtain license prior to employment preferred.

• Bilingual (Spanish, Hindi, Vietnamese) preferred.