Community Service Officer

Military, Veterans and Diverse Job Seekers; Stafford (VA); On-site; USD 32,000 - 46,000; Full time

Job summary

University of Mary Washington is seeking a Parking Enforcement and Support Specialist to guide the campus community on parking services and enforce regulations. You will issue citations, register vehicles, and issue permits while assisting with signage and general office duties.

The role requires effective communication, strong customer service, and the ability to work shifts 7 AM–7 PM Monday through Friday, with occasional weekend hours. Valid driver’s license is required.

Qualifications

• High School or equivalent required.
• Some related job experience; or any equivalent combination of education, training and experience.
• Preferred: Bachelor's degree from an accredited college or university.
• Experience in customer service or parking management preferred, especially in higher education.

Responsibilities

• Aid and direct the campus community and visitors regarding parking services.
• Enforce University parking regulations and issue citations as needed.
• Place signage, including reserved and temporary parking signs.
• Accurately register vehicles and issue parking permits.
• Perform general office duties and other duties as assigned.
• Familiarize students on UMW policies/regulations concerning operation of UMW/state owned vans, including behind the wheel familiarization.

Skills

Customer service

Communication

Independence

MS Word

Excel

Outlook

Driver's license

Shift availability

Education

High School or equivalent

Bachelor's degree (preferred)

Experience in customer service or parking management

Tools

MS Word

Excel

Outlook

Job description

Organizational Objective / GoalTo provide parking enforcement and support services for the University of Mary Washington as part of the Division of Business Services and Office of Parking Management
General Description of PositionAid and direct the campus community and visitors regarding parking services. Enforce University's parking regulations, issuing citations as needed .Place signage, including reserved and temporary parking signs.
Accurately register vehicles and issue parking permits
Perform general office and other duties as assigned .Familiarize students on UMW policies/regulations concerning the operation of UMW/state owned vans. This will include behind the wheel familiarization.
Required KSAs / Competencies / Qualifications to successfully perform their workAbility to:

• Consistently provide exemplary customer service under sometimes difficult circumstances
• Communicate effectively both orally and in writing
• Work with minimal supervision
• Use MS Word, Excel, Outlook, and general working knowledge of tablet style devices.
• Knowledge of basic computer skills.
• Must be able to work assigned shifts as scheduled between the hours of 7AM-7PM Mon-Fri; occasional weekend work hours may be required.
• Ability to communicate with the general public in a respectful and effective manner
• Ability to place temporary signage
• Must maintain a valid drivers license

Preferred KSA's / Competencies / Qualifications to successfully perform the workAbility to analyze needs and implement solutions for various requests for reserved and temporary parking. Knowledge of, or the ability to obtain such knowledge of, University parking regulations and City of Fredericksburg parking ordinances. Ability to generate reports and monitor key performance indicators within the parking operation.
Required EducationHigh School or equivalent training and experience
Required ExperienceSome related job experience; or any equivalent combination of education, training and experience, that provides the required knowledge, skills and abilities for this position.
Preferred EducationBachelors degree from an accredited college or university.
Preferred ExperienceSome prior work experience in customer service or parking management, preferably in a higher education setting.
Required LicensurePossession of a valid drivers license, with an acceptable driving record.
Statement of Economic InterestNo