Community Sales Associate

Atria Senior Living - Walnut Creek; Walnut Creek (CA); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Paid holidays & PTO

Anniversary rewards program

Annual scores reward

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) employer match

Tuition reimbursement

Job summary

Atria Senior Living - Walnut Creek is seeking a Sales-minded professional to engage with prospective residents, conduct tours, and help meet weekly sales targets. You will maintain CRM records, qualify leads, and coordinate move-in processes for a smooth transition.

Position requires a high school diploma or GED, strong customer service, basic financial knowledge, and solid organizational skills. Training is provided; benefits include health coverage, retirement plan, and tuition assistance.

Qualifications

• High school diploma or GED or 1–3 months related experience or training.
• Must complete all Atria training programs.
• Strong customer service, basic financial knowledge, intermediate computer & electronic file management, organizational skills, attention to detail, ability to multi-task and maintain confidentiality.

Responsibilities

• Respond to telephone inquiries and conduct walk-in and scheduled tours with prospective residents or interested parties.
• Meet or exceed weekly company/community sales standards.
• Produce a weekly sales forecast.
• Maintain the community’s CRM database with inquiries and follow-up communications.
• Qualify prospective residents and match services to needs to maximize move-ins.
• Assist leadership in ensuring apartments, models, and common areas are marketable and presentable.
• Coordinate move-in and transfer arrangements and assist with move-in paperwork; ensure compliance with policies and state regulations.
• May perform other duties as assigned.

Skills

Customer service

Financial basics

Computer skills

Organizational skills

Confidentiality

Multi-tasking

Education

High school diploma or GED

Related experience/training per 1–3 months

Tools

CRM software

Job description

Overview

We create communities where employees thrive in their work, helping our residents thrive in their homes.

Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including:

• Paid holidays and PTO
• Employees may receive annual anniversary rewards dependent on classification, starting at $500 for Full Time employees
• Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results
• Benefits package also includes Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)

*Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance.

Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Must successfully complete all Atria specified training programs.
• Must possess strong customer service skills, basic financial knowledge of revenue and profitability, intermediate computer and electronic file management skills and strong organizational skills including ability to follow-up, detail-oriented, ability to multi-task. Must have the ability to maintain confidentiality.

Responsibilities

• Respond to telephone inquiries and conduct walk-in and scheduled tours with prospective residents or interested parties.
• Meet or exceed weekly company/community sales standards.
• Produce a weekly sales forecast.
• Accurately maintain the community’s Customer Relationship Management database by entering information about new inquiries and recording consistent and appropriate follow-up communication with inquiries and prospective residents.
• Qualify prospective residents, effectively matching our services to their needs thus maximizing move-in potential.
• Assist the Executive Director and Community Sales Director in ensuring that the community, including all available apartments, model apartments, common areas and grounds are staged, marketable and presentable.
• As necessary, assist the Management Team in completing the necessary move-in paperwork ensuring a smooth transition for the resident and acting in compliance with the company policies and appropriate state licensing regulations.
• Coordinate move-in and transfer arrangements; work with community staff (i.e., Housekeeping, Maintenance, movers, etc.) to ensure apartment readiness.
• May perform other duties as assigned.

Salary Range

The wage range for this position is $23.00/hr - $27.60/hr, dependent on prior work history and experience