Community Sales Associate

Atria Senior Living; Walnut Creek (CA); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Paid holidays

PTO

Annual anniversary rewards

Annual Scores Reward

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Savings Plan / 401(k) match

Tuition reimbursement

Job summary

Atria Senior Living in Walnut Creek, CA seeks a detail-oriented sales assistant to support move-in coordination and resident inquiries. You will respond to telephone inquiries, conduct tours for prospective residents, maintain CRM records, and help achieve weekly sales targets in a collaborative team environment.

Successful candidates will have a high school diploma, complete required training, and demonstrate customer service excellence, confidentiality, and strong organizational skills.

Qualifications

• High school diploma or GED is required.
• Must complete all Atria training programs.
• Strong customer service skills and ability to maintain confidentiality.
• Basic financial knowledge of revenue and profitability and good organizational skills.
• Ability to respond to inquiries, conduct tours, and follow-up with prospects.
• Maintain accurate CRM entries and meet sales standards.

Responsibilities

• Respond to telephone inquiries and conduct walk-in or scheduled tours with prospective residents.
• Meet or exceed weekly sales standards and produce a weekly sales forecast.
• Accurately maintain the community’s CRM database with inquiries and follow-up communications.
• Qualify prospective residents and match services to their needs for move-ins.
• Assist leadership to ensure apartments and grounds are marketable and ready.
• Coordinate move-in and transfer arrangements with staff and service providers.

Skills

Customer service skills

Strong communication

Detail-oriented

Ability to multi-task

Confidentiality

Follow-up

Education

High school diploma or GED

Tools

CRM database

Basic computer skills

Job description

We create communities where employees thrive in their work, helping our residents thrive in their homes.

Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including:

• Paid holidays and PTO
• Employees may receive annual anniversary rewards dependent on classification, starting at $500 for Full Time employees
• Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results
• Benefits package also includes Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)
• Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance.

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Must successfully complete all Atria specified training programs.
• Must possess strong customer service skills, basic financial knowledge of revenue and profitability, intermediate computer and electronic file management skills and strong organizational skills including ability to follow-up, detail-oriented, ability to multi-task. Must have the ability to maintain confidentiality.
• Respond to telephone inquiries and conduct walk-in and scheduled tours with prospective residents or interested parties.
• Meet or exceed weekly company/community sales standards.
• Produce a weekly sales forecast.
• Accurately maintain the community’s Customer Relationship Management database by entering information about new inquiries and recording consistent and appropriate follow-up communication with inquiries and prospective residents.
• Qualify prospective residents, effectively matching our services to their needs thus maximizing move-in potential.
• Assist the Executive Director and Community Sales Director in ensuring that the community, including all available apartments, model apartments, common areas and grounds are staged, marketable and presentable.
• As necessary, assist the Management Team in completing the necessary move-in paperwork ensuring a smooth transition for the resident and acting in compliance with the company policies and appropriate state licensing regulations.
• Coordinate move-in and transfer arrangements; work with community staff (i.e., Housekeeping, Maintenance, movers, etc.) to ensure apartment readiness.
• May perform other duties as assigned.