Community Resource Specialist

Goodwill Industries of Central Florida, Inc.; Orlando (FL); On-site; USD 34,000 - 48,000; Full time

Job summary

Goodwill Industries of Central Florida, Inc. is seeking a Prosperity Specialist to serve as the front door to our Prosperity Platform, helping participants access resources and move from crisis to stability.

You will assess needs, connect to programs, and coordinate referrals to support long-term independence, working with diverse community members. The role emphasizes trauma-informed practices, collaboration with internal and community partners, and accurate documentation to track outcomes and

Qualifications

• Associate degree in social services or related field is required; bachelor's preferred.
• Two+ years of experience in case coordination, intake, crisis response, customer service, workforce development, or community-based services.
• Knowledge of community resources and support systems preferred.
• Experience working with individuals facing employment or economic barriers is highly valued.
• Valid Florida Driver's License with satisfactory driving record.

Responsibilities

• Conduct intake conversations and assess immediate participant needs.
• Connect individuals to internal programs and community resources.
• Coordinate referrals through our network of resources.
• Develop short-term plans to address urgent barriers.
• Support participants through challenging situations using trauma-informed practices.
• Facilitate transitions to Prosperity Planners for ongoing support.
• Maintain accurate documentation and track participant outcomes.
• Represent Goodwill within the community and strengthen partnerships.

Skills

Spanish language

Case coordination

Communication

Education

Associate degree in social services, workforce development, public health, or related field

Bachelor's degree preferred

Job description

Bilingual Spanish Speakers Encouraged to Apply | Spanish Proficiency Highly Preferred

A single conversation can change someone's direction.

At Goodwill Industries of Central Florida, the Prosperity Specialist is often the first person a participant meets when life feels overwhelming. A parent trying to keep a job. Someone facing housing instability. A job seeker who needs support navigating barriers that stand between them and financial independence.

In this role, you'll help people find solutions, connect them with resources, and guide them toward greater stability. You'll be part of a team that believes every person deserves the opportunity to build a better future, and you'll see the impact of your work every day.

As a Prosperity Specialist, you'll serve as the front door to our Prosperity Platform, helping individuals access support related to:

• Employment and career opportunities
• Housing and community resources
• Essential needs and support services

You'll assess immediate needs, coordinate resources, navigate referrals, and help participants move from crisis toward stability and long-term success.

• Conduct intake conversations and assess immediate participant needs
• Connect individuals to internal programs and community resources
• Coordinate referrals through our Active Referral Network
• Develop short-term plans to address urgent barriers
• Support participants through challenging situations using trauma-informed practices
• Facilitate smooth transitions to Prosperity Planners for ongoing support
• Maintain accurate documentation and track participant outcomes
• Represent Goodwill within the community and strengthen local partnerships

We're Looking For Someone Who:

• Speaks Spanish and can confidently communicate with diverse members of our community
• Builds trust quickly and treats every individual with dignity and respect
• Remains calm and resourceful when priorities shift
• Enjoys connecting people with practical solutions
• Communicates effectively and works well with community partners
• Is organized, detail-oriented, and comfortable managing multiple priorities at once

Qualifications

• Associate degree in social services, workforce development, public health, or a related field required; Bachelor's degree preferred
• Two or more years of experience in case coordination, intake, crisis response, customer service, workforce development, or community-based services
• Knowledge of community resources and support systems preferred
• Experience working with individuals facing employment or economic barriers is highly valued
• Valid Florida Driver's License with a satisfactory driving record

Why Goodwill?

At Goodwill Industries of Central Florida, our work goes far beyond retail stores.

Every purchase, donation, and service helps create opportunities for individuals and families across our community. When you join our team, you'll become part of an organization committed to helping people overcome barriers, achieve stability, and build lives that work.

If you're passionate about serving others, creating meaningful connections, and helping people move forward, we'd love to meet you.

Goodwill Industries of Central Florida is a Drug-Free Workplace.