Prosperity Specialist - Bilingual Spanish Resource Navigator

Goodwill Industries of Central Florida, Inc.; Orlando (FL); On-site; USD 34,000 - 48,000; Full time

Job summary

Goodwill Industries of Central Florida, Inc. is seeking a Prosperity Specialist to serve as the front door to our Prosperity Platform, helping participants access resources and move from crisis to stability.

You will assess needs, connect to programs, and coordinate referrals to support long-term independence, working with diverse community members. The role emphasizes trauma-informed practices, collaboration with internal and community partners, and accurate documentation to track outcomes and

Qualifications

• Associate degree in social services or related field is required; bachelor's preferred.
• Two+ years of experience in case coordination, intake, crisis response, customer service, workforce development, or community-based services.
• Knowledge of community resources and support systems preferred.
• Experience working with individuals facing employment or economic barriers is highly valued.
• Valid Florida Driver's License with satisfactory driving record.

Responsibilities

• Conduct intake conversations and assess immediate participant needs.
• Connect individuals to internal programs and community resources.
• Coordinate referrals through our network of resources.
• Develop short-term plans to address urgent barriers.
• Support participants through challenging situations using trauma-informed practices.
• Facilitate transitions to Prosperity Planners for ongoing support.
• Maintain accurate documentation and track participant outcomes.
• Represent Goodwill within the community and strengthen partnerships.

Skills

Spanish language

Case coordination

Communication

Education

Associate degree in social services, workforce development, public health, or related field

Bachelor's degree preferred

Job description

Goodwill Industries of Central Florida, Inc. is seeking a Prosperity Specialist to serve as the front door to our Prosperity Platform, helping participants access resources and move from crisis to stability.

You will assess needs, connect to programs, and coordinate referrals to support long-term independence, working with diverse community members. The role emphasizes trauma-informed practices, collaboration with internal and community partners, and accurate documentation to track outcomes and