Career Navigator III - Bilingual

Goodwill Industries of Northwest NC; Conover (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Money Purchase Pension Plan

403(b) Retirement Savings Plan

Employee Assistance Program

Free Telehealth

Tuition Reimbursement

Job summary

A nonprofit organization in Conover, NC, is seeking a Career Navigator I to assist program participants in achieving economic mobility. Responsibilities include developing career plans, outreach, and engagement with community partners. Candidates should possess an Associate's Degree and be bilingual in Spanish, with at least one year of relevant experience. The position offers excellent benefits including paid time off, medical insurance, and opportunities for professional development.

Qualifications

• At least 1 year of experience in a similar role required.
• Supervisory experience strongly preferred.
• Must understand other organization’s policies.

Responsibilities

• Oversees participants and compliance in specialized programs.
• Provides case management activities, outreach, and coordination.
• Utilizes CaseWorthy database to develop career plans.

Skills

Bilingual in Spanish

Excellent customer service skills

Excellent communication skills

Excellent critical thinking and time management skills

Ability to multi-task

Intermediate computer skills

Excellent organizational skills

Education

Associate's Degree

Tools

Microsoft Office

CaseWorthy database

Job description

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

Why Work for Goodwill?

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston‑Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31‑county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Job Description

The Career Navigator I is the face of our mission at Goodwill assisting program participants seeking economic mobility. They develop career plans, set goals with clear objectives around education, training, employment, and resources to ensure placement and job retention. This person will be responsible for community outreach and engagement, creating partnerships with external resources for participant referrals.

Key Job Responsibilities

• Oversees participants and compliance in our specialized programs, such as Hispanic Outreach.
• Ensuring all policies and procedures as outlined for the assigned program are followed.
• Provides case management activities, outreach, and coordination with other programs.
• Forms and builds relationships with area businesses or organizations, encouraging information sharing and developing new partnerships with businesses or organizations.
• Utilizes and navigates CaseWorthy database to develop career plans for individuals receiving services.
• Completes reports for external and internal stakeholders.
• Maintains a positive network of community ties and a strong working relationship with organizations who refer individuals for services.
• Prepares presentations utilizing Microsoft Office products, facilitating training and presentations internally and externally.

Education

Associate's Degree, required.

Essential Skills & Abilities

• Must be bilingual in Spanish.
• At least 1 year of experience in a similar role, required.
• Supervisory experience strongly preferred.
• Excellent customer service skills.
• Intermediate computer skills required.
• Ability to multi‑task.
• Excellent communication skills—both written and verbal.
• Excellent critical thinking and time management skills.
• Must understand other organization’s policies.
• Must be an active listener and have excellent soft skills.
• Excellent organizational skills and understanding of deadlines.
• Understanding of policies and programs.
• Understanding of Goodwill’s brand and brand awareness.
• Working knowledge of MD/DD, and therapeutic methodology.
• Must be able to travel up to 25‑50 %.

Benefits

Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. While this list is not all-inclusive, some of the many benefits we offer to all employees are:

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

In addition, we offer the following benefits for our full‑time team members working 30 or more hours per week:

• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long‑Term Disability
• Life Insurance
• Tuition Reimbursement

EOE. E-Verify Employer.