Community Resource Specialist

Easterseals NH; Manchester (NH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life & Disability

PTO

Paid holidays

403(b) match

Tuition reimbursement

Student loan repayment

Wellness programs

Job summary

Easterseals NH is seeking a Community Resource Specialist to support NH residents through the Aging and Disability Resource Center. The role focuses on unbiased, person-centered education, advocacy, assistance, and navigation of long-term services and community resources.

Full-time 40 hours weekly, based in Manchester and Nashua, with a starting wage of $21 per hour. Responsibilities include assessments, referrals, and Medicare information, along with required certifications.

Qualifications

• Bachelor’s degree or equivalent work experience in elderly/disabled programs.
• Familiarity with state/federal long-term care programs (Medicaid/Medicare).
• Strong communication and problem-solving abilities.
• Comfort with home visits and community outreach.

Responsibilities

• Assess client needs and refer to long-term supports and services by phone, email, walk-ins, or home visits.
• Provide information and referrals to community resources and supports.
• Counsel and support Medicare beneficiaries, especially during enrollment periods.
• Complete eligibility screening and assist with applying for programs.
• Document contacts in the assigned database and follow protocol.
• Attend required meetings and perform general office tasks as needed.
• Obtain mandatory certifications within 6–12 months of hire.

Skills

Interpersonal skills

Analytical skills

Microsoft Office

Driver's license

Education

Bachelor’s degree in Social Work / Human Services

Experience in elderly/disabled programs in lieu of degree

Tools

Database programs

Microsoft Office

Job description

Job Description

Easterseals is hiring for a

Job Description

Easterseals is hiring for a Community Resource Specialist for our Aging and Disability Resource Center. To provide unbiased and person-centered education, advocacy, assistance and support to NH residents so they may retain their dignity, quality of life and highest level of independence. Support individuals in a manner which would allow them to make informed choices/decisions regarding their long-term service and support and assist individuals with navigating the various community organizations, agencies, and other resources in the community.

Schedule

Full time 40 hours a week; Monday-Friday 8a-4:30p or 8:30a-5p

Location

Must be willing to work between the Manchester and Nashua offices

Compensation

$21/hour

Essential Responsibilities

• Performs an assessment of the contact/caller’s situation/needs and provides the contact/caller with assistance in referrals to long-term supports and services through telephone contacts, walks-ins, emails, home visits/community settings and multi-media.
• Provides information on and referral to community resources which may meet the needs of the contact/client.
• Provides long term support counseling to select individuals in hospitals, rehab facilities, and/or nursing homes.
• Completes eligibility screening and provides information to assist individuals in understanding and applying for State and Federal program.
• Completes documentation on all contacts using assigned database following all protocols/processes as mandated by the contract and in compliance with InformUSA.
• Complete follow-ups on contacts following InformUSA protocols and contract requirements
• Comply with completion of reporting requirements mandated by the ADRC contract.
• Provide Medicare information and counseling to Medicare beneficiaries especially during the Medicare Annual Enrollment Period.
• Attends meetings as mandated by contract or required by State.
• Assists with general office support including by not limited to answering phones, assisting, walk-ins and other office tasks as needed
• Obtain all mandatory certification as required by the contract which includes the InformUSA (Alliance for Information and Referral Certification (AIRS)); State Health Insurance Assistance Program (SHIP) Counselor within six (6) months to one (1) year of hire.

Qualifications

• Bachelor’s Degree in Social Work, Education, Human Services, Sociology, Cultural Anthropology, or Behavioral Science, OR
• Five (5) years’ experience working directly with programs supporting the elderly or disabled population in lieu of degree Basic knowledge of community long-term care support services for the elderly and disabled population, OR
• Combination of education and experience totaling five (5) years
• Basic knowledge of community services such as home health agencies, assisted livings, nursing homes, and hospitals
• Basic knowledge of State and Federal program such as Medicaid and Medicare
• Strong oral, written and interpersonal skills
• Analytical and problem-solving ability
• Comfortable with performing home visits and community outreaches
• Basic level of computer skills to include Microsoft Office application suite and database programs
• Valid driver’s license, auto insurance, and reliable transportation

What’s in it for you?

We offer a comprehensive benefits package for full-time, eligible employees, including:

• Medical, Dental, Vision, Life & Disability
• PTO begins accruing on your first day!
• Up to 9 paid holidays annually, plus one floating holiday of your choice. For programs that remain open during holidays, staff scheduled to work will receive holiday pay in accordance with program guidelines.
• 403(b) employer match up to a maximum of 3%
• Tuition reimbursement after one year of employment
• Student loan repayment for qualifying degrees after one year of employment
• Wellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation

We are proud to be a recovery-friendly workplace and a NH Veteran-Friendly Business.

EOE #INDESNH