Community Resource Specialist

HealthFirst Family Care Center, Inc.; Laconia, Northern (NH, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Meaningful role

Collaborative team

Training provided

CHW certification support

Job summary

HealthFirst Family Care Center, Inc. is seeking a Community Resource Specialist to help patients access insurance options, sliding-fee programs, and community resources.

The role emphasizes frontline support, education, and advocacy as patients navigate marketplace, NH EASY, Medicaid, and other benefits. Candidates should have strong customer service, at least two years in healthcare or insurance settings, and solid computer proficiency.

Qualifications

• High school diploma or equivalent is required.
• CHW certification—or ability to obtain within one year of hire.
• Minimum of 2 years’ experience in a healthcare, human services, or insurance benefits setting.
• Strong customer service skills with clear, compassionate communication.
• Solid computer proficiency and comfort learning new systems.

Responsibilities

• Assist patients with insurance and benefits navigation (Marketplace, NH EASY, Medicaid, etc.).
• Process sliding-fee applications, discuss payment options, and arrange payment plans.
• Ensure timely follow-up on applications, referrals, and patient contacts.
• Provide patient education and advocacy related to community resources (food, housing, transportation, childcare, etc.).
• Support community outreach events, including occasional evenings/weekends.
• Collaborate with billing and patient services teams to resolve coverage or payment issues.
• Verify and update demographics, consents, and related documentation during each interaction.
• Serve as a knowledgeable point of contact for patients needing assistance throughout Open Enrollment.

Skills

Customer service

Communication

Computer literacy

Resource navigation

Education

High school diploma or equivalent

Job description

Description

HealthFirst is seeking a Community Resource Specialist to join our team of mission-minded professionals. While Community Health Worker certification is not required at the time of hire, the successful candidate must obtain certification within one year. This is an excellent opportunity for someone who can hit the ground running and provide hands‑on support to patients needing help with insurance applications, sliding‑fee programs, and navigating community resources.

Key Responsibilities

• Assist patients with insurance and benefits navigation (Marketplace, NH EASY, Medicaid, etc.)
• Process sliding-fee applications, discuss payment options, and arrange payment plans
• Ensure timely follow-up on applications, referrals, and patient contacts
• Provide patient education and advocacy related to community resources (food, housing, transportation, childcare, etc.)
• Support community outreach events, including occasional evenings/weekends
• Collaborate with billing and patient services teams to resolve coverage or payment issues
• Verify and update demographics, consents, and related documentation during each interaction
• Serve as a knowledgeable point of contact for patients needing assistance throughout Open Enrollment
  

What We Offer

• A meaningful role that directly impacts patient access to care and essential services
• A supportive, collaborative team environment
• Training on HealthFirst systems, workflows, and community resource tools
• Opportunities to grow professionally—including support in obtaining your CHW certification

Requirements

Required

• High school diploma or equivalent
• Community Health Worker (CHW) certification — or ability to obtain certification within one year of hire
• Minimum of 2 years’ experience in a healthcare, human services, or insurance benefits setting
• Strong customer service skills with clear, compassionate communication
• Solid computer proficiency and comfort learning new systems
  

Preferred

• Certified Application Counselor (CAC) designation through CMS, or willingness to obtain
• Familiarity with medical terminology
• Experience working with diverse populations and strong cross-cultural communication skills