Community Resource Specialist

HealthFirst Family Care Center Inc.; Laconia (NH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

CHW certification support

Meaningful role in patient access to服务

Training on HealthFirst systems

Job summary

HealthFirst is seeking a Community Resource Specialist to help patients navigate insurance applications, sliding-fee programs, and community resources. Certification may be pursued within one year of hire, with support to achieve CHW certification.

You will assist with Marketplace, NH EASY, Medicaid, and other programs; process sliding-fee applications; and arrange payment options and plans. Evening/weekend outreach may be required.

Qualifications

• CHW certification is preferred or ability to obtain certification within one year of hire.
• Minimum 2 years’ experience in healthcare, human services, or insurance benefits setting.
• Strong customer service skills with clear, compassionate communication.
• Solid computer proficiency and comfort learning new systems.

Responsibilities

• Help patients with insurance and benefits navigation (Marketplace, NH EASY, Medicaid, etc.).
• Process sliding-fee applications, discuss payment options, and arrange payment plans.
• Ensure timely follow-up on applications, referrals, and patient contacts.
• Provide patient education and advocacy on community resources (food, housing, transportation, childcare).
• Support community outreach events, including occasional evenings/weekends.
• Collaborate with billing and patient services to resolve coverage or payment issues.
• Verify and update demographics, consents, and related documentation during interactions.
• Serve as a knowledgeable contact for patients needing assistance during Open Enrollment.

Skills

Customer service

Communication

Computer proficiency

Multicultural communication

Education

High school diploma or equivalent

Job description

Description

HealthFirst is seeking a Community Resource Specialist to join our team of mission-minded professionals. While Community Health Worker certification is not required at the time of hire, the successful candidate must obtain certification within one year. This is an excellent opportunity for someone who can hit the ground running and provide hands-on support to patients needing help with insurance applications, sliding-fee programs, and navigating community resources.

Key Responsibilities

• Assist patients with insurance and benefits navigation (Marketplace, NH EASY, Medicaid, etc.)
• Process sliding-fee applications, discuss payment options, and arrange payment plans
• Ensure timely follow-up on applications, referrals, and patient contacts
• Provide patient education and advocacy related to community resources (food, housing, transportation, childcare, etc.)
• Support community outreach events, including occasional evenings/weekends
• Collaborate with billing and patient services teams to resolve coverage or payment issues
• Verify and update demographics, consents, and related documentation during each interaction
• Serve as a knowledgeable point of contact for patients needing assistance throughout Open Enrollment
  

What We Offer

• A meaningful role that directly impacts patient access to care and essential services
• A supportive, collaborative team environment
• Training on HealthFirst systems, workflows, and community resource tools
• Opportunities to grow professionally- including support in obtaining your CHW certification

Requirements

Required

• High school diploma or equivalent
• Community Health Worker (CHW) certification - or ability to obtain certification within one year of hire
• Minimum of 2 years’ experience in a healthcare, human services, or insurance benefits setting
• Strong customer service skills with clear, compassionate communication
• Solid computer proficiency and comfort learning new systems
  

Preferred

• Certified Application Counselor (CAC) designation through CMS, or willingness to obtain
• Familiarity with medical terminology
• Experience working with diverse populations and strong cross-cultural communication skills