COMMUNITY HEALTH WORKER

AccessHealth; Brookshire (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

AccessHealth in Brookshire, TX is seeking a Community Health Worker to support patients in achieving a Primary Care Medical Home and improving access to services. You will link patients to community resources and act as a liaison between patients and health/social services.

The role involves conducting intakes, visiting clients at clinics or in their homes, and documenting activities, with a focus on advocacy, outreach, and ensuring continuity of care for underserved communities.

Qualifications

• Two years of customer service experience.
• Able to operate a computer, fax, and scanner.
• Bilingual English/Spanish preferred.

Responsibilities

• Screen referrals to determine the best program for the patient.
• Help patients access resources, including food, health insurance, housing, transportation, and health information.
• Follow up with patients to ensure access to medical care.
• Link clients with community resources and referrals to outside agencies.
• Document activities and assistance in the client’s chart in a timely manner.
• Meet with clients in clinics, homes, or hospitals as needed.
• Prepare weekly client reports and maintain program rosters.
• Comply with company policies and regulatory requirements.

Skills

Customer service

Computer literacy

Communication skills

Interpersonal skills

Advocacy for quality care

Education

HS diploma or GED

Certified Community Health Worker

Experience in lieu of education

Job description

Job DetailsJob Location: Brookshire w/WIC - Brookshire, TX 77423 Education Level: 2 Year Degree Travel Percentage: Negligible Job Shift: Day

JOB SUMMARY:

The Community Health Worker (CHW) for AccessHealth will assist an assigned group of patients to maintain a Primary Care Medical Home, as well as increasing their access to services within AccessHealths continuum of care and/or the community at large. The CHW will link patients with resources available to them within the community. The CHW for AccessHealth is a frontline public health worker who serves as a liaison and link between the company and health/social services.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Screens all referrals received from outside entities to determine which program a patient is best suitable for.
• Assist assigned population with accessing resources, including, but not limited to food, health insurance, housing, quality care, transportation, and health information.
• Follow up with assigned group of patients to ensure access to medical care.
• Link clients with appropriate resources and referrals to outside agencies.
• Assesses needs of clients and perform intakes.
• Meet with client in the most appropriate setting- clinic, home, hospital.
• Participates in department meetings and appropriate meetings with outside entities as determined by management.
• Properly documents activities performed and assistance provided in the clients chart in a timely manner.
• Prepares weekly client reports and maintains program rosters.
• Updates management and others as appropriate of any changes to the program roster.
• Contacts patients between visits to follow up on status.
• Assist an assigned group of patients in applying for Medicaid, CHIP, and CHIP Perinatal programs, PHC, Food Stamps and Temporary Assistance to Needy Families.
• Develop a system for determining eligibility expiration for the assigned population, assist current patients to continue their eligibility, and initiate registration process when needed.
• Accepts job related training and development in new tasks and technologies.
• Performs home visits as deemed necessary by management.
• Comply with all company policies, procedures and regulatory requirements.
• Performs all other duties as assigned by management.

EDUCATION/LICENSURE/CERTIFICATION QUALIFICATIONS:

• 1. High School Diploma or GED.
• 2. Certified Community Health Worker or two years working in a community health center.
• 3. Other experience may be accepted in lieu of Education requirements at the discretion of management.

SKILLS AND EXPERIENCE:

REQUIRED:

• 1. Two years of experience in customer service.
• 2. Ability to operate a computer, fax machine, and scanner.
• 3. Good communication skills.
• 4. Ability to work with people of all socioeconomic levels
• 5. Ability to communicate orally and in writing with good organizational skills.
• 6. Be a consumer advocate for quality care and services.

PREFERRED:

• 1. Experience with Medicaid, Medicare, and the Healthcare Marketplace and CHIP insurance programs.
• 2. Knowledge of community resources.
• 3. Bilingual ability preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle and feel objects, tools and controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch and crawl; talk and hear; taste and smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

HOURS:

Employees will be assigned to a regular work schedule, which may include hours before 8:00 am, after 5:00 pm, and Saturdays as determined by department needs and requirements.

QualificationsQualifications / Skills & Experience

• Bilingual (English/Spanish) preferred.
• Experience in community outreach, social services, resiliency, advocacy, or disaster recovery preferred.
• Ability to work both independently and collaboratively within a team.
• Experience with case management or client file management.
• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook) and other systems.
• Professional and effective communication skills when interacting with clients and staff.

Education Requirements

• Associate's or Bachelor's Degree required (preferred in Public Health, Social Work, or related field).