Community Resource & Employment Specialist

Goodwill Industries of the Palm Beaches & Treasure Coast; Sarasota (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K with employer match

Paid time off

Store discount

Teladoc

Life coach

Training and development

Education assistance

Wellness program

Job summary

Goodwill Industries of the Palm Beaches & Treasure Coast seeks a Community Resource Facilitator to deliver high-quality customer service and connect residents with needed resources. You will greet customers, answer calls, and provide information and referrals across food, employment, housing, veteran, medical, education, counseling and technology services.

You will maintain confidential records, support mission services, and collaborate with team members to ensure timely access to resources

Qualifications

• Bachelor’s degree or equivalent years of experience for each year of college.
• One year experience in related field
• Excellent verbal, written and technology skills
• Ability to work independently, analyze and problem solve immediately
• Effective team member and business partner in all aspects of Mission Services

Responsibilities

• Provide world class customer service to all internal and external customers.
• Greets walk in customers and answers phone calls providing support for community residents looking for resources
• Provides information and referral services to customers based on presenting needs such as access to food, employment, housing services, veteran services, financial needs, medical services, academic services, counseling services, technology services, etc.
• Maintains records in an accurate, up-to-date, confidential manner in accordance with Goodwill and CARF standards.
• Leads mission services as assigned.

Skills

Verbal communication

Written communication

Technology skills

Independent work

Problem solving

Education

Bachelor’s degree or equivalent experience

Job description

Goodwill Industries of the Palm Beaches & Treasure Coast seeks a Community Resource Facilitator to deliver high-quality customer service and connect residents with needed resources. You will greet customers, answer calls, and provide information and referrals across food, employment, housing, veteran, medical, education, counseling and technology services.

You will maintain confidential records, support mission services, and collaborate with team members to ensure timely access to resources