Community Relations Support 2 - Lakeland

Publix Super Markets, Inc.; Lakeland (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Publix Super Markets, Inc. is seeking a Community Relations Coordinator to review donation requests from customers and nonprofits, coordinate resources for approvals, and manage community events.

You will support the CR manager with calendar management, meetings, travel, and travel plans while researching and delivering data-driven reporting to improve departmental efficiency.

Qualifications

• High school diploma or equivalent.
• AA/AS degree in Communications or related field preferred.
• Bilingual experience not required but a plus.

Responsibilities

• Review, recommend and process donation requests from internal and external customers and non-profits.
• Coordinate resources to ensure approved requests are supported.
• Plan and coordinate community events and opportunities.
• Serve as a central contact for the division for CR activities.
• Assist CR manager with calendar management, meetings, travel and engagements.
• Research and create initial reports, ensuring data accuracy and generating summaries.

Skills

Customer service

Communication

Office procedures

Reporting

Attention to detail

Teamwork

Professionalism

Confidentiality

Education

AA/AS in Communications

Public Relations/English/Business

Tools

Microsoft Office

Job description

This position is to review, recommend and process all donation requests from our internal and external customers and non-profit organizations – including coordinating resources to ensure approved requests are supported as approved. This position also coordinates all community focused events and opportunities, acting as a central contact for the division. This position also assists the Community Relations (CR) manager with managing the manager’s calendar (meetings, events, speaking engagements, travel, etc.) and researches, creates and provides initial analysis on reporting – including gathering the data, ensuring its accuracy and creating summaries to help maximize the efficiency of the department.

• High school diploma, or equivalent


• At least 1 year working in a customer-facing role at a Publix store or customer service oriented place of business


• Must have a strong desire to serve others


• Must be willing to travel on occasion and a willingness to work overtime when necessary


• ability to work and communicate effectively with associates at all levels of the organization as well as customers


• excellent verbal and written communication skills


• proficiency of Access, Word, Excel, Outlook and Powerpoint


• ability to create reports and graphs


• accurate computer typing skills (35-45 wpm)


• ability to work independently and productively


• ability to work under deadlines and handle a high volume of work accurately


• ability to handle a variety of tasks/responsibilities


• good organizational skills, detail-oriented


• good judgment/problem-solving skills


• knowledge of general office practices and procedures


• display a high level of professionalism and confidentiality


• must have an excellent attendance and punctuality record


• good human relation skills (the ability to work well with others and to be a team member)


• show enthusiasm, initiative and pride in work and


• commitment to Publix and our Mission.

• At least 3 years working in a customer-facing role at a Publix store or customer service oriented place of business


• AA or AS degree in Communications (Public Relations), English or Business preferred


• Bilingual experience