Divisional Information Support Analyst, Facilities – Lakeland

Publix Super Markets, Inc.; Lakeland (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) retirement savings plan

Employee stock ownership program (ESOP

Group health, dental and vision plans

Paid Time Off

Short- and long-term disability

Job summary

Publix Super Markets, Inc. is seeking a Divisional Information Support Analyst, Facilities in Lakeland.

The role focuses on providing information and statistical analysis for maintenance and equipment data to support Facility Services Leadership and staff. Responsibilities include coordinating bid/quote documents, managing maintenance scheduling, and delivering analytical and administrative support to regional maintenance teams.

Qualifications

• 2 years’ experience in a customer service field or 1 year in a maintenance-specific customer service position
• Intermediate knowledge of Access, Excel, Outlook and Word to perform core functionalities
• Basic knowledge of CMMS
• Basic knowledge of SharePoint and Landmark
• Excellent oral and written communication skills
• Ability to multitask
• Excellent time management and planning skills
• Excellent teamwork skills
• Ability to reason, make sound decisions and comply with rules and policies
• Basic computer skills
• Willingness to work a flexible schedule
• Good punctuality and attendance

Responsibilities

• Coordinate Bid and Quote documents from service suppliers for Maintenance Coordinators, Supervisors, Assistant Managers and Managers
• Administer the SAVE Evaluation process
• Manage scheduled maintenance and contract line maintenance to ensure retail locations are maintained by external service suppliers
• Provide analysis, data, documentation, tracking, scheduling and other administrative support to Maintenance Coordinators, Maintenance Supervisors and Equipment Supervisors
• Coordinate, schedule and track lighting program to maintain store lighting service
• Coordinate cross-departmental work requests
• Perform clerical duties to support the Facilities Services department
• Coordinate travel for Maintenance associates

Skills

Customer service

Communication

Multitasking

Time management

Teamwork

Punctuality & attendance

Problem solving

Tools

Access

Excel

Outlook

Word

CMMS

SharePoint

Landmark

Job description

Apply for the Divisional Information Support Analyst, Facilities – Lakeland job opening. Divisional Information Support Analyst, Facilities – Lakeland

This position is primarily to ensure Facility Services Leadership and department associates are provided with information and statistical analysis on maintenance and equipment specific data.
The responsibilities listed on this position analysis are not intended to be all-inclusive and additional responsibilities may be assigned as needed.

• Responsible for coordinating Bid and Quote documents from service suppliers for Maintenance Coordinators, Supervisors, Assistant Managers and Managers
• Responsible for the administrative coordination and completion of the SAVE Evaluation process
• Responsible for managing Scheduled Maintenance and contract line maintenance as needed to ensure our retail locations are appropriately maintained by external service suppliers
• Responsible for providing analysis, data, documentation, tracking, scheduling and other administrative support to Maintenance Coordinators, Maintenance Supervisor, and Equipment Supervisors
• Responsible for coordinating, scheduling and tracking of lighting program to maintain store lighting service
• Responsible for coordinating cross departmental work requests
• Responsible for performing clerical duties as required to support the FS department as department business needs require
• Responsible for the travel coordination for Maintenance associates

Required Qualifications

• 2 years’ experience in a customer service field Or
• 1 year experience in a Maintenance specific customer service position
• Intermediate knowledge of Access, Excel, Outlook and Word to perform core functionalities
• Basic knowledge of CMMS (Computerized Maintenance Management System)
• Basic knowledge of Sharepoint and Landmark
• Excellent Oral and Written Communication skills
• Ability to multitask
• Excellent time management and planning skills
• Excellent teamwork skills
• Ability to reason, make sound decisions and comply with rules and policies
• Basic computer skills
• Willingness to work a flexible schedule
• Must have good punctuality and attendance

Preferred Qualifications

• 4 years’ experience in a customer service field Or
• 2 years’ experience in a Maintenance specific customer service position
• Advanced knowledge of Access, Excel, Outlook and Word to perform core functionalities
• Advanced of CMMS (Computerized Maintenance Management System)
• Advanced knowledge of Sharepoint and Landmark
• Excellent analytical skills
• Empathetic listening skills
• Ability to be customer-focused
• Ability to be Detailed Oriented
• Ability to Recognize Patterns
• Knowledge of Facility Services Products and Services
• Knowledge of Publix Organizational Structure
• Knowledge of Continuous Quality Improvement (CQI)
• Knowledge and understanding of company and departmental policies, processes and procedures
• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans plan
• Paid Time Off
• Short- and long-term disability insurance
• Free hot lunches (buffet-style) at facilities with a cafeteria

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

Additional Information

For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.