Manager of Corporate Communications Operations

Publix Super Markets, Inc.; Lakeland (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Publix Super Markets, Inc. in Lakeland, FL, seeks a Manager of Corporate Communications Operations to optimize the department's processes and resources. You will enhance operational efficiency and support high-quality internal communications.

You will lead a team, manage budgets and vendor contracts, and develop onboarding and training programs. Strong strategic thinking, relationship-building, and clear written and verbal communication are essential.

Qualifications

• Bachelor’s degree in communications, business administration, organizational leadership or related field, or equivalent experience.
• Minimum six years of experience in public relations, journalism, business communication, or business management.
• At least four years of experience managing a direct report or leading a team.
• At least four years of experience managing projects.
• At least four years defining work processes and continuous improvements.
• At least one year of onboarding, training or retention program experience.
• At least one year reporting to department leadership.
• Experience analyzing workflows, resource use, metrics and procedures.
• Ability to drive process improvements and uphold standards.
• Familiarity with project management and analytics dashboards tools; knowledge of brand guidelines.

Responsibilities

• Oversee department workflows and timelines to ensure efficient execution.
• Lead and develop the team through coaching and training.
• Manage budgets, expenses, and vendor contracts for fiscal responsibility.
• Coordinate onboarding and training programs for associates.
• Maintain internal systems and documentation for transparency and consistency.

Skills

Public relations

Project management

Team leadership

Budget management

Analytics tools

MS Word

SharePoint

Excel

PowerPoint

Power BI

Tableau

Google Analytics

Education

Bachelor’s degree (required)

Master’s degree (preferred)

Tools

SharePoint

Tableau

Power BI

Google Analytics

Job description

Job Category

Corporate Support & Strategy, Management, Project or Program Management

Department

Human Resources

Job Category

Corporate Support & Strategy, Management, Project or Program Management

Description

Publix Super Markets tops the list of privately-owned supermarkets in the U.S. We hold no long-term debt and continue to grow year after year. Publix and our associates excel in community involvement, volunteerism and environmental sustainability. Our collective commitment to diversity has contributed to our success in being a great place to work and shop. It’s satisfying to work for – and be an owner in – a Fortune 100 company that is widely recognized as a leader in the supermarket industry. The Corporate Communications department at Publix spearheads internal communications and press releases, publishes monthly newsletters and annual benefits notices, handles department-specific communications, and manages digital content for Publix’s internally facing platforms. Within the department, the Manager of Corporate Communications Operations enhances operational processes and resources supporting the department to drive efficiency, accuracy, innovation and the effective delivery of high-quality communications. Ideal candidates have strong strategic-thinking skills with the ability to build effective relationships and allocate resources appropriately. They demonstrate resilience under pressure and communicate clearly and effectively, both verbally and in writing.

What you’ll do

• Oversee department by monitoring workflows, timelines, deliverables and continuous improvement opportunities to ensure efficient execution, operational innovation and alignment with business area priorities
• Lead and develop the team by hiring talent, scheduling and directing daily work, providing coaching and training, while monitoring and evaluating performance
• Manage financial resources by monitoring budgets, expenses, and vendor contracts to ensure fiscal responsibility and alignment with approved cost center expenses
• Coordinate onboarding and training programs by developing and maintaining learning resources, promoting innovation adoption, tracking progress and identifying skill gaps to support associate readiness and performance
• Manage internal systems, tools and documentation by establishing standards, identifying opportunities for innovation, maintaining resources and implementing scalable solutions that support transparency, consistency, and accountability across the department

Required Qualifications

• Bachelor’s degree in communications, business administration, organizational leadership or related field, or equivalent experience
• At least six years of experience in public relations, journalism, business communication, or business management
• At least four years of experience managing a direct report or leading a team
• At least four years of experience managing projects
• At least four years defining work processes and identifying continuous improvements
• At least one year of experience creating onboarding, training or retention department programs
• At least one year of experience providing reports to department leadership
• Knowledge conducting operational analysis, with experience evaluating workflows, processes, resource utilization, performance metrics, and documenting procedures
• Knowledge coordinating and influencing efforts to drive process improvements, maintain system standards, and support adoption of operational best practices
• Knowledge of platforms typically used for project management, analytics dashboards, and Associate Press Stylebook and communications brand guidelines
• Knowledge in building onboarding, training and retention programs for small teams
• Advanced Microsoft Word skills
• Intermediate Microsoft SharePoint, Excel and PowerPoint skills
• Intermediate knowledge of analytics tools such as Google Analytics, Tableau, or Power BI

Preferred Qualifications

• Master’s degree in communications, business administration, organizational leadership or related field
• Seven or more years of experience in communications or operations management
• Four or more years of experience of managing a small team
• Five or more years of experience creating onboarding, training and retention department programs
• Five or more years of experience providing reports to department leadership
• Two or more years of experience using and defining metrics for communications programs
• Knowledge creating and maintaining budgets
• Advanced Microsoft PowerPoint skills

Year End Bonus

As a year-end bonus to associates, Publix issues one month’s extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.

Relocation/Household Good Shipment Allowance will NOT be provided.