Community Relations Support 2 - Lakeland

Publix Super Markets, Inc. in; Lakeland (FL); On-site; USD 40,000 - 56,000; Full time

Job summary

Publix Super Markets, Inc. in Lakeland, FL is seeking a Community Relations coordination professional to review and process donation requests from customers and nonprofits. You will coordinate resources to support approvals and manage community events, acting as a central contact for the division.

You will assist the CR manager with calendar management, meetings, travel and reporting. The role requires strong communication, data analysis and the ability to work under deadlines while maintaining

Qualifications

• High school diploma or equivalent is required.
• Must have 1+ year in a customer-facing role at Publix or similar.
• Strong desire to serve others and excellent attendance.
• Willingness to travel occasionally and work overtime when needed.
• Ability to communicate with associates at all levels and customers.
• Excellent verbal and written communication skills.
• Proficient with MS Office (Access, Word, Excel, Outlook, PowerPoint).
• Ability to create reports and graphs.
• Accurate typing speed 35–45 wpm.
• Ability to work independently and under deadlines.
• Good organizational and detail-oriented skills.

Responsibilities

• Review, recommend and process donation requests from internal and external customers and nonprofits.
• Coordinate resources to support approved requests and manage community initiatives.
• Serve as central contact for division for community events and opportunities.
• Assist Community Relations manager with calendar management, meetings, events and travel.
• Research, compile and provide initial analysis on reporting data to improve department efficiency.

Skills

Verbal communication

Written communication

Organizational skills

Team collaboration

Problem solving

Time management

Attention to detail

Education

High school diploma or equivalent

AA or AS degree in Communications or English or Business

Tools

Access

Word

Excel

Outlook

PowerPoint

Job description

This position is to review, recommend and process all donation requests from our internal and external customers and non-profit organizations – including coordinating resources to ensure approved requests are supported as approved. This position also coordinates all community focused events and opportunities, acting as a central contact for the division. This position also assists the Community Relations (CR) manager with managing the manager’s calendar (meetings, events, speaking engagements, travel, etc.) and researches, creates and provides initial analysis on reporting – including gathering the data, ensuring its accuracy and creating summaries to help maximize the efficiency of the department.

• High school diploma, or equivalent


• At least 1 year working in a customer-facing role at a Publix store or customer service oriented place of business


• Must have a strong desire to serve others


• Must be willing to travel on occasion and a willingness to work overtime when necessary


• ability to work and communicate effectively with associates at all levels of the organization as well as customers


• excellent verbal and written communication skills


• proficiency of Access, Word, Excel, Outlook and Powerpoint


• ability to create reports and graphs


• accurate computer typing skills (35-45 wpm)


• ability to work independently and productively


• ability to work under deadlines and handle a high volume of work accurately


• ability to handle a variety of tasks/responsibilities


• good organizational skills, detail-oriented


• good judgment/problem-solving skills


• knowledge of general office practices and procedures


• display a high level of professionalism and confidentiality


• must have an excellent attendance and punctuality record


• good human relation skills (the ability to work well with others and to be a team member)


• show enthusiasm, initiative and pride in work and


• commitment to Publix and our Mission.

• At least 3 years working in a customer-facing role at a Publix store or customer service oriented place of business


• AA or AS degree in Communications (Public Relations), English or Business preferred


• Bilingual experience