Community Relations Support 2 - Lakeland

Publix Super Markets; Lakeland (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Publix Super Markets is seeking an Administrative Support professional to review, recommend, and process donation requests from internal/external customers and non-profits. This role coordinates community events and serves as a central contact for the division, while assisting the CR manager with calendar management and reporting analysis.

The ideal candidate will have strong communication skills, experience in a customer-facing role, and proficiency in MS Office.

Qualifications

• High school diploma or equivalent.
• 1 year in a customer-facing role at a Publix store or customer service oriented place of business.
• Strong desire to serve others.
• Willing to travel occasionally and work overtime when necessary.
• Ability to communicate effectively with associates at all levels and with customers.
• Excellent verbal and written communication skills.
• Proficiency in Access, Word, Excel, Outlook and Powerpoint.
• Ability to create reports and graphs.
• Accurate typing skills (35–45 wpm).
• Ability to work independently and under deadlines in a high-volume environment.
• Strong organizational and confidentiality skills.

Responsibilities

• Review, recommend and process all donation requests from internal/external customers and non-profits.
• Coordinate resources to ensure approved requests are supported.
• Act as central contact for the division on community-focused events and opportunities.
• Assist the Community Relations manager with managing calendar, meetings, events, travel, etc.
• Research and provide initial analysis on reporting, gather data and create summaries to maximize department efficiency.

Education

AA/AS degree in Communications (Public Relations), English or Business

Bachelor-level communications

Tools

Access

Word

Excel

Outlook

PowerPoint

Job description

Description

This position is to review, recommend and process all donation requests from our internal and external customers and non-profit organizations - including coordinating resources to ensure approved requests are supported as approved. This position also coordinates all community focused events and opportunities - acting as a central contact for the division. This position also assists the Community Relations (CR) manager with managing the manager's calendar (meetings, events, speaking engagements, travel, etc.) and researches, creates and provides initial analysis on reporting - including gathering the data, ensuring its accuracy and creating summaries to help maximize the efficiency of the department.

Department

Community Relations

Job Category

Administrative Support

Description

This position is to review, recommend and process all donation requests from our internal and external customers and non-profit organizations - including coordinating resources to ensure approved requests are supported as approved. This position also coordinates all community focused events and opportunities - acting as a central contact for the division. This position also assists the Community Relations (CR) manager with managing the manager's calendar (meetings, events, speaking engagements, travel, etc.) and researches, creates and provides initial analysis on reporting - including gathering the data, ensuring its accuracy and creating summaries to help maximize the efficiency of the department.

Required Qualifications

• High school diploma, or equivalent
• At least 1 year working in a customer-facing role at a Publix store or customer service oriented place of business
• Must have a strong desire to serve others
• Must be willing to travel on occasion and a willingness to work overtime when necessary
• Ability to work and communicate effectively with associates at all levels of the organization as well as customers
• Excellent verbal and written communication skills
• Proficiency of Access, Word, Excel, Outlook and Powerpoint
• Ability to create reports and graphs
• Accurate computer typing skills (35-45 wpm)
• Ability to work independently and productively
• Ability to work under deadlines and handle a high volume of work accurately
• Ability to handle a variety of tasks/responsibilities
• Good organizational skills, detail-oriented
• Good judgment/problem-solving skills
• Knowledge of general office practices and procedures
• Display a high level of professionalism and confidentiality
• Must have an excellent attendance and punctuality record
• Good human relation skills (the ability to work well with others and to be a team member)
• Show enthusiasm, initiative and pride in work and
• Commitment to Publix and our Mission.

Preferred Qualifications

• At least 3 years working in a customer-facing role at a Publix store or customer service oriented place of business
• AA or AS degree in Communications (Public Relations), English or Business preferred
• Bilingual experience

Benefits Information

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans plan
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: https://jobs-beta.publix.com/benefits/

Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week's pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks' pay.