Community Relations Representative ($27.64 - $33.61)

Irvine Company Chicago; San Jose (CA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Health benefits

Job summary

Irvine Company Apartment Communities is seeking a Community Relations Representative to serve as the first point of contact for residents on-site. You will foster positive relationships, manage communications, and support move-in/move-out processes while focusing on retention and prompt resolution of questions and concerns.

Responsibilities include delivering exceptional customer service, maintaining safe common areas, completing resident services with proper documentation, and leveraging

Qualifications

• Must provide excellent customer service and resolve issues promptly.
• Strong communication and interpersonal skills for resident interactions.
• Proficiency in Google Suite for daily tasks and documentation.

Responsibilities

• Provide excellent customer service by anticipating resident needs and addressing concerns promptly.
• Maintain clean, safe common areas and report hazards per standards.
• Complete resident services tasks and document activities in the operating platform.
• Adopt and maximize use of new and existing technologies to improve efficiency.

Skills

Customer service

Communication

Interpersonal skills

Google Suite

Education

High School Diploma or GED

Job description

Position Summary

The Community Relations Representative serves as the first point of contact for resident interactions on-site. This role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, resident retention and promptly resolving customer questions and concerns.

Key Responsibilities

• Provides excellent customer service by anticipating customer's needs, addressing and taking ownership of resolving questions and concerns promptly and professionally.
• Ensures community common areas and grounds are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
• Completes all administrative resident services tasks and ensures they are accurately documented in the appropriate operating platform.
• Drives efficiency by adopting and maximizing the use of new and existing technologies.

Additional Skills

• Excellent customer service skills
• Excellent communication and interpersonal skills
• Proficiency in Google Suite

Preferred Education

• High School Diploma, General Educational Development (GED) or equivalent experience

Preferred Years Of Relevant Work Experience

• 1-3 years

Additional Requirements

• Travel between communities may be required daily.
• Valid California driver's license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company's MVR policy, and is part of the essential duties of this position.)

Community Details

Communities of Responsibility: North Park - Cypress/Oaks/Laurels

Unit Count: 1400

Compensation

Base Pay Range: $27.64 - $33.61

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California's most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It's an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.