Community Relations Manager

Neighborhood Credit Union; Dallas (TX); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Community Relations Manager to spearhead outreach and engagement efforts. This role involves building strong relationships with local communities, enhancing brand recognition, and promoting financial literacy. You will lead a team, oversee strategic initiatives, and collaborate with various stakeholders to drive membership growth. If you are passionate about community development and possess strong leadership and communication skills, this opportunity offers a chance to make a meaningful impact while working in a supportive and innovative environment.

Qualifications

• 5+ years in community relations or similar role with a focus on sales.
• Strong leadership, communication, and relationship-building skills.

Responsibilities

• Lead community outreach and engagement initiatives to enhance brand recognition.
• Oversee planning and execution of financial literacy courses and events.

Skills

Leadership

Communication

Networking

Event Planning

Strategic Thinking

Problem Solving

Organizational Skills

Education

Bachelor’s Degree

Related Field Experience

Tools

CRM Software

Microsoft Office Suite

Job description

The Community Relations Manager is responsible for leading the credit union's community outreach and
engagement efforts to build strong, mutually beneficial relationships with the communities served. This role
oversees the planning, development, and execution of strategic initiatives that enhance brand recognition, promote
financial literacy, and includes cultivating and developing Select Employee Groups (SEGs), and driving
membership growth. The manager will lead a team of community relations officers, ensure alignment with
organizational goals, and collaborate with internal and external stakeholders to maximize impact.

Essential Duties and Responsibilities

• Establishes and oversees community relations and Select Employee Group strategy.
  
  • Schedules on-site visits with SEGs and Community Partners, maintaining effective and consistent communication.
  • Identifies key areas of focus for outreach efforts, including communities our branches serve, school
    districts and businesses creating high-impact partnerships.
  • Collaborates with SVP Marketing & Community Impact to oversee budget to remain on track with
    projected expenses.
• Fosters community relations and drives engagement through outreach, education, and event coordination.
  
  • Builds and maintains relationships with community leaders, local organizations, schools, postal districts, and businesses.
  • Facilitates the creation, scheduling, and presentation of Financial Literacy courses as a SEG and community benefit in coordination and collaboration with Neighborhood CU Foundation.
  • Maintains accurate calendar of events for internal publication and coordination of ALICO and CollabCo participation.
  • Communicates with Retail branches regarding planned community events, SEG visits, and prospecting efforts.
  • Represents the credit union at high-profile events, sponsorships, and community gatherings.
  • Tracks and reports on the effectiveness of events and community initiatives.
  • Develops lead tracking system to ensure follow-up by branch personnel.
• Coordinates communication strategies with marketing department and third-party vendors:
  • Collaborates with the marketing department to ensure community relations campaigns align with overall
    credit union marketing efforts. Develops campaigns specific to community events, SEG partners, and
    branch initiatives.
  • Oversees CRM software program working with marketing and 3rd party vendors to develop contact campaigns for consistent and continuous communication with SEGs.
  • Coordinates vendor relationships to purchase special event, SEG, and business development specialty
    items for use by Community Relations Officers.
• Assumes supervisory and management responsibilities.
  
  • Fulfills management responsibilities in accordance with Neighborhood Credit Union policies, procedures, and applicable laws.
  • Interviews, trains, and coaches’ employees. Plans, assigns, and directs work.
  • Appraises performance; rewards, counsels, and disciplines employees; addresses complaints and resolves problems.
  • Performs such other functions that might be needed from time to time and assists others to complete tasks and work assignments.
  • Represents the credit union at appropriate events including events outside of traditional business hours.

Knowledge and Experience

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education/Certification
  • Bachelor’s degree preferred, or related field experience.
• Experience Required
  • Five years of experience in community relations, public relations, or similar role, with strong focus on sales and business development.
• Preferred Experience
  • Financial services, sales, or nonprofit experience.
  • Passion for financial education and community development.
• Required Knowledge
  • Strong leadership and team management skills.
  • Excellent communication, networking, and relationship-building abilities.
  • Excellent organizational and communication skills.
  • Proficient in event planning and execution.
  • Attentive to detail.
  • Strategic thinking and problem-solving skills.
  • Familiarity with CRM software and Microsoft Office Suite.

Neighborhood Credit Union is an Equal Opportunity Employer.