Community Relations Director

Cogir of Tigard; Tigard (OR); On-site; USD 55,000 - 85,000; Full time

Job summary

Join a forward-thinking senior living community as a Community Relations Director, where you'll lead sales and marketing efforts to enhance occupancy and revenue. In this pivotal role, you'll develop strategies, manage customer relationships, and ensure a positive experience for residents and families. With a focus on teamwork and exceptional service, you'll thrive in an inclusive environment that values your contributions. This dynamic position offers opportunities for growth and a chance to make a meaningful impact in the lives of seniors. Apply today and be a part of a compassionate team dedicated to excellence.

Benefits

Competitive salary with commissions

Health, Dental, and Vision Insurance

401K with company match

Paid Vacation and Sick Leave

Employee Assistance Program

Generous Employee Referral Bonus Program

Qualifications

• 3-5 years experience in senior living or healthcare sales.
• Proven track record in achieving and exceeding sales goals.

Responsibilities

• Manage community outreach to exceed occupancy goals.
• Develop and implement sales and marketing strategies.
• Conduct tours and maintain customer satisfaction.

Skills

Sales Management

Customer Relationship Management (CRM)

Marketing Strategy

Communication Skills

Team Leadership

Time Management

Education

Bachelor's Degree in Marketing

Bachelor's Degree in Business

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Yardi

Job description

People taking care of people, that's who we are and what we do at Cogir Senior Living!

What can you expect?

Cogir Senior Living is hiring an experienced, goal-driven, and compassionate Community Relations Director (Sales and Marketing Manager) in our premier, brand-new senior living community, Cogir of Tigard, opening doors for our first residents in mid-January.

Our Community Relations Director (Sales and Marketing Director) will manage all community outreach to maintain and exceed established occupancy goals for the community through strategic and long-range planning, identify appropriate professional and non-paid referral sources, establish referral relationships to generate qualified leads, provide community tours, and ultimately grow revenue.

In this role, the Sales Director also ensures customer satisfaction by answering all the daily inquiries/questions of the tenants, families, and prospective residents and touring the community daily (scheduled or walk-in tours). You will partner with the regional sales team to develop and execute marketing plans to achieve community occupancy goals.

Compensation includes a base salary and a generous, accelerating commission structure!

What Cogir has to offer you?

• Competitive salary with generous commissions, training, and growth opportunities!
• An inclusive, positive work environment where everyone has a voice.
• Heath, Dental, Vision, and Life Insurance.
• 401K with company match.
• Paid Vacation, sick leave, and paid holidays.
• Employee Assistance Program.
• Generous Employee Referral Bonus Program, and more!

What will you do as a Community Relations Director?

• Develop and implement all sales and marketing strategies and tactics for the community, consistent with the company's objectives.
• Design, implement, and facilitate the community's annual marketing plan with input and support from the Executive Director, corporate marketing, and operations teams.
• Develop and manage the lead base, responding to telephone inquiries, remotely and in real-time when possible.
• Maintain and/or improve community occupancy level and revenue production according to business and marketing plans.
• Conduct walk-in and scheduled tours with prospective residents or interested parties.
• Provide sales activity reports with documented lead status, closing needs, and next steps.
• Follow-up with all potential residents, referral sources, or interested parties.
• Maintain the community's Customer Relationship Management software (Yardi) accurately and timely.
• Supervise, direct, and motivate all sales team members.
• Maintain a high degree of resident satisfaction by establishing relationships between residents, department heads, and staff.
• Understand the community's care regulations to ensure proper placement and education to prospects.
• Participate in and represent the community in outreach events, networking meetings, tradeshows, and other community functions.
• Monitor and maintain promotional item inventory; assess print advertising needs.
• Manage social media accounts.
• Carefully manage marketing budget and provide input and accurate pricing information for ads, directories, social media advertising, event costs, association memberships, and all marketing and sales-related costs.

If you have these qualifications, we'd love to chat:

• A positive team player mentality and passion for serving seniors!
• At least 3-5 years experience in senior living, preferably Assisted Living and/or Independent Living sales, hospitality, or healthcare sales preferred.
• A bachelor's Degree in Marketing, Business, or a related field is preferred, but an equivalent combination of experience and education is required.
• Has a proven track record in achieving and exceeding sales goals.
• Ability to manage time effectively, high initiative, and good judgment.
• Demonstrate professional ethics with a positive attitude, exceptional verbal and written communication skills, and the ability to motivate others and work within a team environment.
• Proficient in Microsoft Excel, Word, Outlook, and CRM.

About COGIR Management USA:

COGIR Management USA, headquartered in Scottsdale, manages 90 senior living communities across 11 states and continues to grow. We are proud to be a leader in the senior housing industry, providing an exceptional quality of care, amenities, and team culture where our residents and team members thrive.

Our common goal is to make a positive difference in the lives of our residents today and in the future. Our team identity is based on three pillars: Human Focus, Creativity, and Excellence. We offer a unique lifestyle approach to our living situation and are a company committed to continuing to improve.

Apply today and become part of the COGIR Family!