Community Relations Associate

Era-Living; Bellevue (WA); On-site; USD 65,243,000 - 70,919,000; Full time

Benefits offered by this job

Medical plan

Vision plan

Dental plan

Life insurance

AD&D insurance

401(k) with match

Paid holidays

Flexible Spending Accounts

Staff meals

Job summary

Era Living is seeking a full-time Community Relations Associate in Bellevue, WA, to support the Community Relations team at The Gardens at Town Square. You will engage with potential residents and families, assist with events, and manage administrative tasks to ensure smooth transitions into the community.

Shifts run Monday–Friday, 8:30AM–5:00PM, with flexibility for events. The role emphasizes customer service, coordination, and a compassionate approach to elder care.

Qualifications

• High school diploma or GED required.
• 1 year office or sales/marketing experience preferred.
• Strong computer literacy and MS Office skills.

Responsibilities

• Coordinate events and assist in sales initiatives to help meet targets.
• Provide administrative support, manage calendars, inquiries, tours, and data entry.

Skills

Communication skills

Organizational skills

Interpersonal skills

Problem solving

English literacy

Education

High school diploma or GED

Tools

Windows

Microsoft Office

Lead tracking database

Job description

$22.75 - $24.75 per hour | Great Benefits! | Free Staff Meals! | Meaningful Work Helping Seniors

Era Living is seeking a full-time Community Relations Associate to become the newest member of our Community Relations team at The Gardens at Town Square, a beautiful retirement community in Bellevue, WA. The Community Relations team is responsible for working with potential residents and their families who are looking for a retirement community. Together, they market the community through events and community outreach, use a consultative sales process, provide strong customer service, and help facilitate smooth transitions into our community. Join us in our mission to respect and honor older adults by enhancing the quality of their lives. We do this by providing a holistic approach to senior living, filled with passion, energy and happiness! Available shifts will be scheduled Monday - Friday, 8:30AM to 5:00PM.Flexible availability may be needed for events.

Competitive Compensation/Benefits Package Includes:

• Base pay plus generous commission structure
• Medical/vision/prescription drug plan
• Dental plan
• Life and Accidental Death & Dismemberment insurance
• Flexible Spending Accounts for health care and dependent care
• 401(k) retirement plan with generous company match (eligibility contingent on age requirement)
• Progressive vacation package starting at 7 days per year
• 8 paid holidays per year; double pay for holidays worked
• 1 hour paid sick time for every 40 hours worked
• Employee Assistance Program
• Longevity bonuses
• Employee discount programs
• Discounted ORCA commuter pass

Primary Responsibilities:

The Community Relations Associate plays a vital role in assisting the Community Relations Director, Community Relations Representative, and department in achieving sales targets and providing excellent customer service to potential residents and their families. This position is responsible for clerical and administrative tasks and event planning including coordination and delivery. The Community Relations Associate also participates in resident move-ins, coordinating the admission process for all residents to ensure smooth operations within the sales department. This position is 80% administrative duties and 20% sales.

• Collaborate with the Community Relations Director and team to support sales initiatives and achieve targets. Assist in planning and coordinating sales events, including preparation of promotional materials and managing logistics.
• Provide administrative support by managing calendars, answering phones, managing inquiries, scheduling appointments, conducting tours/visits, preparing sales materials including sales agreements, completing data entry and maintaining accurate records of leads, prospects, and sales activities.

Knowledge, Skills, and Abilities:

• Computer literacy in Windows, Microsoft Office and lead tracking data base, required
• Well-developed communication, organizational and interpersonal skills
• Ability to define problems, collect data, and draw valid conclusions
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Ability to perform duties in compliance with established Universal Precautions, fire safety, infection control and sanitation procedures, and Era Living policies and procedures
• Ability to read, write, and communicate in English
• Ability to pass DSHS background check, required

Education and Experience:

• High school diploma or GED required
• 1 year office or sales/marketing experience preferred

About Era Living:

If you are passionate about improving the quality of life for older adults and exemplify a values based approach to your work, demonstrating integrity, credibility, consistency, strong team orientation, and outstanding communication, we welcome your application!

Era Living was voted “2023/2024/2025 Winner: Best in the Pacific Northwest – Senior Community” by the Seattle Times.