Community Programs & Member Experience Assistant

Old Colony YMCA

Brockton, Northern (MA, KY)

Hybrid

USD 21,000 - 26,000

Full time

2 days ago

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Job summary

Old Colony YMCA in Brockton, MA is seeking a Program Assistant to deliver friendly, professional membership services and maintain a safe, clean facility. You will assist in programs and events for teens, adults, families, and active seniors, while guiding members through facility policies and memberships.

You will conduct hourly rounds, respond to member requests, support the Membership Desk, and help with setup and cleanliness of gym and studios.

Qualifications

High school diploma required.
Must maintain CPR certification.
Ability to lift up to 100 lbs.

Responsibilities

Provide friendly, professional membership service to all members, clients and volunteers.
Assist in organizing, implementing and promoting programs or events for teens, adults, families and active older adults.
Give tours to potential new members explaining facility, policy information and membership rates.
Adhere to YMCA emergency procedures and notify appropriate staff.
Make hourly rounds throughout the building to be visible and available to members.
Address member requests/comments promptly and refer to supervisor as needed.
Provide back-up to Membership Service Desk when cashing in/out.
Assist with daily fiscal procedures including petty cash and member registrations.
Ensure a safe environment for all members and assist in program setup and cleaning.
Follow facility opening/closing procedures including securing pool, saunas and towels.