Community Programs Manager — Mental Health & Crisis Services

Residential Transitions, INC.; Fort Snelling Unorganized Territory (MN); On-site; USD 46,000 - 48,000; Full time

Benefits offered by this job

Generous PTO

On-Demand Pay

Paid Holidays

Retirement: 401(k)

Health Benefits

Professional Growth

Career Advancement Opportunities

Job summary

Residential Transitions, Inc. (RTI) is seeking a dedicated Community Services Program Manager to oversee waiver programs and manage employees providing Individualized Home Supports (IHS with training) and 24-hour Emergency Services to participants in the community.

This role includes clinical evaluations at programmatic and participant levels for individuals with mental illness, developmental disabilities, or brain injury.

Qualifications

• Bachelor’s degree and one year of full-time work experience providing direct care services to persons with disabilities or age 65+ OR
• Associate degree and two years of full-time work experience providing direct care services to persons with disabilities or age 65+ OR
• Diploma and three years of full-time work experience providing direct care services to persons with disabilities or age 65+ OR
• Minimum 50 hours of education/training related to human services and disabilities with four years of direct care experience under supervision

Responsibilities

• Supervise Mental Health Workers who provide IHS support and 24-hour Emergency Services.
• Provide guidance, direction, and performance feedback to employees.
• Conduct annual performance reviews and ensure staff meet training requirements.
• Make hiring and termination recommendations for direct care staff.
• Offer clinical and professional support to enhance participant development in coping skills, employment readiness, and independent living.
• Meet with potential participants and providers to share information about RTI’s services.
• Complete intake assessments and documentation such as IAPP, CSSPA, Self-Management Assessments, and goal planning.
• Support development and implementation of new programs and services.
• Ensure person-centered approaches are reflected in service delivery.
• Monitor and ensure licensing compliance for all assigned programs.
• Manage 24-hour Emergency Support Services including shift assignments and on-call scheduling.
• Provide direction during mental health crises and guide staff on handling verbal or physical aggression.
• Apply de-escalation techniques and motivational interviewing to support crisis stabilization.
• Facilitate interdisciplinary team meetings and collaborative planning with other programs or external agencies.
• Lead communication across internal departments and external case managers to support participant success.
• Review participant progress notes and ensure service fidelity.
• Maintain documentation of significant events related to staff and participants.
• Complete incident reports and follow-up actions as required.
• Develop and manage program schedules and budgets.

Skills

Community based services

Supervisory experience

Travel readiness

Education

Bachelor's degree in human services

Associate degree in human services

Diploma in human services

50 hours of education/training in human services

Job description

Residential Transitions, Inc. (RTI) is seeking a dedicated Community Services Program Manager to oversee waiver programs and manage employees providing Individualized Home Supports (IHS with training) and 24-hour Emergency Services to participants in the community.

This role includes clinical evaluations at programmatic and participant levels for individuals with mental illness, developmental disabilities, or brain injury.