Community Services Program Manager

Residential Transitions, INC.; Fort Snelling Unorganized Territory (MN); On-site; USD 46,000 - 48,000; Full time

Benefits offered by this job

Generous PTO

On-Demand Pay

Paid Holidays

Retirement: 401(k)

Health Benefits

Professional Growth

Career Advancement Opportunities

Job summary

Residential Transitions, Inc. (RTI) is seeking a dedicated Community Services Program Manager to oversee waiver programs and manage employees providing Individualized Home Supports (IHS with training) and 24-hour Emergency Services to participants in the community.

This role includes clinical evaluations at programmatic and participant levels for individuals with mental illness, developmental disabilities, or brain injury.

Qualifications

• Bachelor’s degree and one year of full-time work experience providing direct care services to persons with disabilities or age 65+ OR
• Associate degree and two years of full-time work experience providing direct care services to persons with disabilities or age 65+ OR
• Diploma and three years of full-time work experience providing direct care services to persons with disabilities or age 65+ OR
• Minimum 50 hours of education/training related to human services and disabilities with four years of direct care experience under supervision

Responsibilities

• Supervise Mental Health Workers who provide IHS support and 24-hour Emergency Services.
• Provide guidance, direction, and performance feedback to employees.
• Conduct annual performance reviews and ensure staff meet training requirements.
• Make hiring and termination recommendations for direct care staff.
• Offer clinical and professional support to enhance participant development in coping skills, employment readiness, and independent living.
• Meet with potential participants and providers to share information about RTI’s services.
• Complete intake assessments and documentation such as IAPP, CSSPA, Self-Management Assessments, and goal planning.
• Support development and implementation of new programs and services.
• Ensure person-centered approaches are reflected in service delivery.
• Monitor and ensure licensing compliance for all assigned programs.
• Manage 24-hour Emergency Support Services including shift assignments and on-call scheduling.
• Provide direction during mental health crises and guide staff on handling verbal or physical aggression.
• Apply de-escalation techniques and motivational interviewing to support crisis stabilization.
• Facilitate interdisciplinary team meetings and collaborative planning with other programs or external agencies.
• Lead communication across internal departments and external case managers to support participant success.
• Review participant progress notes and ensure service fidelity.
• Maintain documentation of significant events related to staff and participants.
• Complete incident reports and follow-up actions as required.
• Develop and manage program schedules and budgets.

Skills

Community based services

Supervisory experience

Travel readiness

Education

Bachelor's degree in human services

Associate degree in human services

Diploma in human services

50 hours of education/training in human services

Job description

Company Overview

Residential Transitions, Inc. (RTI), our mission is to help people improve their quality of life by empowering them with knowledge, resources, and skills- while always treating them with dignity and respect. We proudly serve individuals across Minnesota who are living with mental illness, substance use challenges, and other disabilities. Our services support people living independently in the community, in their own homes, as well as in our residential settings. Through compassionate care and a person-centered approach, we aim to make a lasting difference in the lives of those we serve.

Position Overview

Residential Transitions Inc. (RTI) is seeking a dedicated Community Services Program Manager. The primary purpose of the Community Services Program Manager is to oversee waiver programs and manage employees who provide Individualized Home Supports (IHS with training) & 24-hour Emergency Services to participants in the community. This includes clinical evaluations of services at a programmatic level and with individual participants with a diagnosis of mental illness, developmental disability, and/or brain injury.

Role Responsibilities

Staff Management and Supervision

• Supervise Mental Health Workers who provide IHS support and 24-hour Emergency Services.
• Provide guidance, direction, and performance feedback to employees.
• Conduct annual performance reviews and ensure staff meet training requirements.
• Make hiring and termination recommendations for direct care staff.

Participant and Clinical Support

• Offer clinical and professional support to enhance participant development in coping skills, employment readiness, and independent living.
• Meet with potential participants and providers to share information about RTI’s services.
• Complete intake assessments and documentation such as IAPP, CSSPA, Self-Management Assessments, and goal planning.

Program Oversight and Development

• Support development and implementation of new programs and services.
• Ensure person-centered approaches are reflected in service delivery.
• Monitor and ensure licensing compliance for all assigned programs.

Emergency Services and Crisis Management

• Manage 24-hour Emergency Support Services including shift assignments and on-call scheduling.
• Provide direction during mental health crises and guide staff on handling verbal or physical aggression.
• Apply de-escalation techniques and motivational interviewing to support crisis stabilization.

Team Coordination and Collaboration

• Facilitate interdisciplinary team meetings and collaborative planning with other programs or external agencies.
• Lead communication across internal departments and external case managers to support participant success.

Administrative Duties and Compliance

• Review participant progress notes and ensure service fidelity.
• Maintain documentation of significant events related to staff and participants.
• Complete incident reports and follow-up actions as required.
• Develop and manage program schedules and budgets.
• Undertake additional projects as assigned.

Required Qualification and Experience

• The Program Manager shall be qualified under Minnesota law as follows :
• Bachelor’s degree in a field related to human services; and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older OR
• Associate degree in a field related to human services; and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older OR
• Diploma from an accredited postsecondary institution in a field related to human services; and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older OR
• A minimum of 50 hours of education and training related to human services and disabilities; and four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, under the supervision of a staff person who meets one of the above qualification combinations (Bachelor’s, Associate, or Diploma with required experience)

Additionally, you should meet the below requirements

• At least 2 years of experience working in community based services.
• Willingness to travel within the Metro Area, for applicable mileage reimbursements, with a current driver’s license, clean record, and personal vehicle with insurance; and able to transport clients in that vehicle.
• Must pass the required background check and remain eligible to provide services as defined by the Minnesota Department of Human Services.

Preferred Qualifications and Experience

• Bachelor’s or Master's degree in a field related to human services
• At least 1 year of experience in supervisory position

Benefits of Working at RTI

• Generous PTO: Accrue paid time off based on tenure: up to 120-208 hours annually depending on years of service
• On-Demand Pay: Access your earned pay anytime.
• Paid Holidays: 7 company-paid holidays + 1 floating holiday.
• Retirement: 401(k) with company matching contribution.
• Health Benefits: Medical, dental, and vision insurance.
• Professional Growth: CEU courses, clinical supervision, and monthly paid trainings relevant to services provided.
• Career Advancement Opportunities: Grow within RTI.

Compensation

$46,000 - $48,000 per year

Type

Full-Time, Exempt

Location

Mendota Heights

Physical & Mental Requirements

• Walk, stand, sit, bend, climb stairs, use a ladder, and perform crisis prevention/intervention techniques
• Use hands for writing, typing, data entry, and medication dispensing
• Lift up to 40 lbs. and occasionally exert physical effort during duties
• Maintain vision and hearing necessary for reading charts, operating office equipment, using a computer, and driving a vehicle

Be the difference by making a difference. Advance your career in mental health today and change someone’s life tomorrow with Residential Transitions Inc., an award-winning organization that puts the people they serve and employ first.

RTI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.