Community Partnerships & Volunteer Operations Coordinator

Porchlight Inc; Madison (WI); On-site; USD 48,000 - 60,000; Full time

Job summary

Porchlight Inc. is seeking a Community Engagement & Operations Coordinator in Madison, WI. The role focuses on managing volunteers, in-kind donations, and community partnerships while supporting communications and IT needs for staff and guests at the Men's Shelter.

You will coordinate volunteer schedules and records, manage donations, and develop onsite partnerships to enhance services for guests. Strong organizational, interpersonal, and tech skills are essential.

Qualifications

• At least two years of experience in volunteer coordination, community engagement, nonprofit administration, communications, office coordination, information technology support, or a related field is required.
• Strong interpersonal skills and the ability to develop positive relationships with volunteers, donors, businesses, community organizations, service providers, vendors, and staff.
• Excellent written and verbal communication skills.
• Strong organizational skills and the ability to manage multiple projects and priorities.
• Strong computer skills, including Microsoft Office/Microsoft 365, and the ability to learn website content management, email communication, telephone, and other technology systems.
• Ability to troubleshoot routine computer, printer, software, and telephone issues and communicate more complex technical problems effectively to outside vendors.
• Ability to follow technology and telephone service issues through to resolution.
• Ability to maintain accurate records, spreadsheets, documentation, and reports.
• Ability to work independently and exercise sound judgment with limited supervision.
• Ability to occasionally work evenings or weekends for volunteer activities, community partnerships, or special events.
• Must possess a valid driver's license and have a reliable personal vehicle with current automobile insurance for travel between Porchlight locations, transporting donations and supplies, and other work-related travel as needed.
• Sincere respect and empathy for individuals experiencing homelessness, poverty, disabilities, and other barriers.
• High ethical standards and a commitment to confidentiality.

Responsibilities

• Serve as the primary contact for individuals and groups who contact Porchlight about volunteer opportunities.
• Respond to volunteer inquiries and provide information about available opportunities.
• Coordinate volunteer orientation and placement, as appropriate.
• Work with Porchlight program staff to identify current volunteer needs and match interested volunteers with appropriate opportunities.
• Coordinate volunteer schedules and maintain communication with individual and group volunteers.
• Maintain accurate records of volunteers and volunteer hours for agency reporting, grants, audits, and other organizational needs.
• Maintain volunteer information, procedures, and position descriptions as needed.
• Coordinate volunteer recognition and appreciation activities.
• Coordinate the receipt and distribution of in-kind donations across Porchlight programs.
• Maintain accurate records of in-kind donations, including donor information, donated items, estimated values, and distribution, as appropriate.
• Maintain documentation required for audits, grants, funder reports, and other organizational reporting.
• Coordinate the delivery and distribution of donated items to Porchlight locations.
• Maintain current information about Porchlight's in-kind donation needs.
• Provide appropriate acknowledgment and follow-up to individuals and organizations making in-kind donations.
• Identify and develop relationships with businesses, nonprofit organizations, healthcare providers, educational institutions, government agencies, and other community organizations that can provide onsite services.
• Develop opportunities for community organizations to offer onsite services, programs, and resources at the Men's Shelter.
• Coordinate scheduling and logistics for organizations providing onsite services.
• Serve as Porchlight's primary contact for community organizations providing onsite services at the Men's Shelter.
• Work with Men's Shelter staff to identify service gaps and opportunities for additional partnerships.
• Maintain records of community partnerships and onsite services for reporting.
• Make routine updates to Porchlight's website, including program information and volunteer opportunities.
• Monitor inquiries from website and ensure timely follow-up.
• Prepare and distribute Porchlight email newsletters and other communications.
• Assist with mailed fundraising appeals and coordinating printing and mailing.
• Ensure website information is accurate and current.
• Assist with other routine organizational communication materials.
• Serve as the first point of contact for staff technology and telecom issues.
• Troubleshoot routine tech issues and coordinate with outside vendors when needed.
• Coordinate equipment setup for new staff and moves.
• Track technology issues and follow up to resolution.
• Maintain inventory of technology equipment.
• Coordinate equipment replacement and e-waste disposal.
• Provide basic training on commonly used technology.
• Maintain documentation regarding technology vendors and accounts.
• Provide limited logistical support for events and other duties as assigned.

Skills

Volunteer coordination

Community engagement

Nonprofit administration

Communications

Office coordination

Information technology support

Interpersonal skills

Written communication

Organizational skills

Time management

Troubleshooting basics

Education

Two years of related experience

Tools

Microsoft Office 365

Website content management

Email newsletters

Job description

Porchlight Inc. is seeking a Community Engagement & Operations Coordinator in Madison, WI. The role focuses on managing volunteers, in-kind donations, and community partnerships while supporting communications and IT needs for staff and guests at the Men's Shelter.

You will coordinate volunteer schedules and records, manage donations, and develop onsite partnerships to enhance services for guests. Strong organizational, interpersonal, and tech skills are essential.