Community Outreach Manager

TAG MedStaffing; New York (NY); On-site; USD 59,000 - 72,000; Full time

Job summary

TAG MedStaffing in Brooklyn, NY seeks a Community Outreach Manager to lead street outreach, case management, and housing placement services for individuals experiencing homelessness. This leadership role supervises frontline staff and partners with community organizations and healthcare providers to deliver trauma-informed, client-centered services.

The ideal candidate is a licensed social worker with supervisory experience and a passion for leading teams that support vulnerable populations.

Qualifications

• Master's degree in Social Work is required.
• Active LMSW license is required.
• At least 2+ years of supervisory experience in social services.
• Knowledge of Housing First, Harm Reduction, trauma-informed care, crisis intervention, and case management.
• Proficiency with Microsoft Office; experience with case management databases preferred.

Responsibilities

• Oversee daily outreach operations and supervise Team Leaders.
• Provide coaching and supervision to staff on crisis intervention and housing placement.
• Coordinate services with community organizations and healthcare partners.
• Lead during critical incidents and support risk assessments and documentation.
• Collaborate with internal teams to improve client outcomes and ensure compliance.
• Monitor program performance and support outreach and housing placement initiatives.

Skills

Leadership

Communication

Organizational Skills

Conflict Resolution

Education

Master's in Social Work

LMSW License

Tools

Microsoft Office

Case Management Software

Job description

Job Overview – Community Outreach Manager

Compensation: Up to $65,000/year + benefits

Location: Brooklyn, NY

Schedule: Monday to Friday, 12:00 AM – 8:00 AM

TAG MedStaffing is hiring a Community Outreach Manager in Brooklyn, NY for our client, supporting street outreach, case management, and housing placement services for individuals experiencing homelessness. This leadership role oversees outreach operations, supervises frontline staff, and partners with community organizations and healthcare providers to deliver trauma-informed, client-centered services. The ideal candidate is a licensed social worker with supervisory experience and a passion for leading teams that support vulnerable populations.

Responsibilities as the Community Outreach Manager:

• Program Leadership: Oversee daily outreach operations, supervise Team Leaders, and ensure high-quality service delivery across community outreach initiatives.
• Clinical Supervision: Provide coaching, structured supervision, and guidance to staff while promoting best practices in crisis intervention, case management, and housing placement.
• Community Outreach: Support outreach strategies, respond to community needs, and coordinate services that connect individuals experiencing homelessness with housing and supportive resources.
• Crisis Management: Provide leadership during critical incidents, support risk assessments and de-escalation efforts, and ensure timely documentation of incidents and interventions.
• Cross-Functional Collaboration: Partner with healthcare providers, government agencies, community organizations, and internal teams to coordinate services and improve client outcomes.
• Program Operations: Monitor program performance, support compliance with organizational standards, and assist with operational initiatives that strengthen outreach and housing placement efforts.

Qualifications for the Community Outreach Manager:

• Education: Master's degree in Social Work or a related field is required.
• Licensure: Active New York State Licensed Master Social Worker (LMSW) license is required.
• Experience: 2+ years of supervisory experience in social services, outreach, behavioral health, homelessness services, or a related setting is required.
• Industry Knowledge: Strong knowledge of Housing First, Harm Reduction, motivational interviewing, trauma-informed care, crisis intervention, and case management practices is required.
• Technical Skills: Proficiency with Microsoft Office Suite is required, and experience with case management databases or similar systems is preferred.
• Skills & Attributes: Excellent leadership, communication, organizational, and conflict resolution skills with the ability to manage multiple priorities, motivate teams, collaborate with diverse stakeholders, and respond effectively in a fast-paced environment. Bilingual English and Spanish and a valid driver's license are preferred.

Application Notice:

Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, TAG MedStaffing will keep your resume on file for future opportunities and may contact you for further discussion.