Outreach & Engagement Specialist

Institute on Aging; California (MO); Hybrid; USD 74,000 - 78,000; Full time

Job summary

Institute on Aging is seeking an Outreach & Engagement Specialist to connect with newly eligible enhanced care management clients, educate them about enrollment options, and coordinate with lead care managers to ensure smooth transitions. The role requires bilingual English/Spanish, strong communication, and the ability to work in the NorCal East Bay community.

On-site collaboration with health plan partners and community organizations will be routine.

Qualifications

• One year of experience working with the disabled-adult or underserved population.
• Detail-oriented with strong organizational skills.
• Excellent communication abilities.
• Bilingual English/Spanish required.

Responsibilities

• Initiate telephonic contact with newly eligible enhanced care management potential clients after authorization.
• Complete face-to-face visits to enroll clients if they agree to home visits.
• Educate potential clients and community organizations about the program and services.
• Obtain consent to receive services and enroll new clients.
• Maintain accurate documentation in the electronic health record of outreach activity.
• Coordinate with supervisor to track referral and enrollment statuses across programs.

Skills

Bilingual English/Spanish

Job description

## Outreach & Engagement SpecialistApply: CA - NorCal - East Bay: Full time: Posted 3 Days Ago: JR1843**Internal Employees:** If you currently work at IOA, please submit your application through the Internal Careers Page.IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.Responsible for outreaching and engaging newly authorized enhanced care management clients with the goal of enrollment to assign to a lead care manager.**SPECIFIC RESPONSIBILITIES:*** Initiate telephonic contact with newly eligible enhanced care management potential clients after authorization received by the health plan.* Complete face to face visits to enroll clients if they agree to home visit.* Engage in culturally and linguistically appropriate client services as part of community served by program.* Responsible for providing education to potential clients and community organizations about program and services provided.* Obtain consent to receive services and enroll new clients.* Maintain contact with new enrollees until engagement with lead care manager.* Ensure accurate and timely documentation in program’s electronic health record of all outreach activity.* Maintain open communication with supervisor to track referral and enrollment statuses across programs.* All other reasonably related jobs as assigned.**BACKGROUND AND EXPERIENCE:****Minimum Requirement:*** One year of experience working with the disabled-adult or underserved population.* Lived experience in community served and/or with client experience.* Detail-oriented with successful organizational skills.* Strong ability to clearly, effectively communicate.* Bilingual English/Spanish required.**Preferred Requirements:*** More than one year of experience working in home health care coordination and community-based organizations working with at-risk population* Experience working with health plan organization and/or community case management programs.**COMPENSATION:**Range: $74,000 to $78,000/annual*This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.**This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.*Institute on Aging reserves the right to revise job descriptions or work hours as required.