Community Outreach & Enrollment Navigator

Neighborhood Health Center; Tigard (OR); Hybrid; USD 34,000 - 45,000; Full time

Benefits offered by this job

PTO 20 days

9 paid holidays

Health insurance

Dental coverage

Vision insurance

401k with employer match

Employer paid disability insurance

Job summary

Neighborhood Health Center in Tigard, OR is seeking an Outreach & Enrollment Coordinator to support patient engagement and access to care, focusing on outreach, patient assistance and care coordination for primary care, dental services and health coverage.

The role involves identifying eligible patients for Oregon Health Plan, helping with applications, and ensuring accurate provider attribution, with a hybrid work arrangement and a supportive nonprofit environment.

Qualifications

• High school diploma, or equivalent, is required; some higher-level education or vocational training is preferred.
• One year of customer service-related experience, or clerical related experience, is required.
• Must be able to obtain OHP assister number.
• One year of related experience and/or training, or equivalent combination of education and experience, is required.
• Bilingual/bicultural proficiency (Spanish/English) is strongly preferred, but not required.
• Community Health Worker (CHW) training or experience is preferred, certification on the Oregon Traditional Health Worker Registry is not required.

Responsibilities

• Identify patients eligible for the Oregon Health Plan and conduct outreach to offer assistance with applications.
• Utilize roster management tools to identify and reach out to newly assigned NHC patients to facilitate engagement in primary and dental care.
• Identify and contact new patients assigned to NHC who have been hospitalized or visited the emergency department offering an appointment to establish care.
• Perform outreach to assist dental patients assigned to NHC in closing gaps in their care.
• Track outreach data and document interactions in the electronic health record (EHR) and excel spreadsheet.
• Provide in-person or virtual assistance for patients and community members in applying for or renewing OHP coverage, including navigating application updates and understanding benefits.
• Ensure accurate attribution of patients to NHC with their insurance payors.
• Support patients with out-of-network insurance in accessing in-network providers.
• Travel to clinic sites and community events as needed.

Skills

Customer service

Clerical duties

Bilingual Spanish/English

CHW training or experience

OHP enrollment knowledge

Education

High School Diploma or Equivalent

Higher education or vocational training preferred

Tools

EPIC EHR

Job description

Neighborhood Health Center in Tigard, OR is seeking an Outreach & Enrollment Coordinator to support patient engagement and access to care, focusing on outreach, patient assistance and care coordination for primary care, dental services and health coverage.

The role involves identifying eligible patients for Oregon Health Plan, helping with applications, and ensuring accurate provider attribution, with a hybrid work arrangement and a supportive nonprofit environment.