Community Outreach Coordinator Level 1

Sun River Health; Town of Amenia (NY); On-site; USD 33,062 - 37,677; Full time

Job summary

A community health organization in Amenia, NY is seeking a dedicated Community Outreach Coordinator I to build relationships with external organizations. This position will manage referrals, achieve outreach targets, and provide exceptional customer service. Candidates should have a minimum of a high school diploma, with preference given for a bachelor's degree and 2-4 years of related experience. Offering a salary range of $24.00 - $27.35 per hour, this role requires strong relationship-building skills and effective communication abilities.

Qualifications

• 2-4 years of experience in community outreach or related field.
• Ability to develop and maintain relationships with diverse stakeholders.
• Proficiency in tracking outreach activities and relationship management.

Responsibilities

• Manage a geographic territory and establish referral channels.
• Cultivate relationships with organizations to increase service access.
• Achieve visit targets and effectively track outreach activities.

Skills

Relationship building

Customer service

Communication

Planning

Education

High School diploma/GED

Bachelor’s degree

Tools

Salesforce CRM

Job description

About Sun River Health

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a full-time Community Outreach Coordinator I to join our team at our Amenia site.

Role Overview

The Community Outreach Coordinator I is responsible for developing new and existing long term relationships with external referral sources and internal team. He/She will act as a liaison between the external customer account and the internal HRHCare programs and services. The key objective is to increase access and availability of services for at risk clients by working with key stakeholders to transition clients and link them to needed services. The Community Outreach Coordinator is an Ambassador of HRHCare whose activities reflect the mission and value of the organization. He/She will provide outstanding customer services and distinguish HRHCare by building excellent and long-term relationships. This position manages 15-25 organizational relationships and is responsible for 40 visits per month. This position reports to the Regional Manager of Community Engagement.

Essential Duties and Responsibilities

• Manages a geographic territory and maps out Referral Channels
• Develops a portfolio of 15 to 25 organizations and cultivates key relationships at all levels of staff as well as with clients
• Achieves visit targets set by management for specified lines of business – primary care including women’s health and pediatrics, dental, mental health, health home, HIV/AIDS services and other targets set on annual basis – such as ACO, CCM. (Currently 40 Per Month)
• Plans effectively and does effective pre-call planning and post call analysis.
• Masters basic relationship building skills including understanding the customer, opening, creating a valuable dialogue, proposing a winning solution and closing.
• Builds relationships with external referral channels including housing sites, criminal justice, drug treatment programs, CBOs, FBOs, and Physicians, etc.
• Prospects new organizations and develops into Referrers; achieves prospecting targets.
• Builds relationships with internal programs and services and acts as a liaison between external referral sources and internal programs.
• Tracks outreach activities in agency Salesforce CRM or tracking tool.
• Creates and implements new marketing strategies and plans to achieve targets and expand customer base.
• Participates in Community Engagement team meetings and participates in team huddles.
• Develops annual account plans and quarterly outreach plan to develop market to support achievement of corporate goals.
• Completes required documentation.
• Assists client with linkage to intake and assessment services.
• Organizes health home intake assessment days at community partner sites.
• Participates in presentations to advance relationships with key target audiences.
• Conducts educational sessions including group education, one-on-one education and provides input on developing new educational materials.
• Provides excellent customer services and takes initiative in solving problems and creating solutions for customer. Locates and participates in Health Fairs, Trade Shows, Conferences and other events to expand business and increase awareness and visibility. Evening and weekend work may be required.
• Responds to complaints and effectively handles to resolution.
• Keeps abreast of competitive intelligence and shares information with community Engagement team.
• Performs other duties as assigned by Supervisor.

Qualifications

Minimum Education Requirement: High School diploma/GED, Bachelor’s Preferred

Minimum Work Related Experience: 2-4 years

Salary Range: $24.00 - $27.35 per hour

Relation to Mission

The mission of Sun River Health is to increase access to comprehensive primary and preventive health care and to improve the health status of our community, especially for the underserved and vulnerable.

Equal Employment Opportunity

Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Job Responsibilities

The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. Sun River Health may change the specific job duties with or without prior notice based on the needs of the organization.