Facilitator/Enroller - 1199 Union Benefits

Sun River Health; Village of Patchogue (NY); Sur place; USD 28 000 - 32 000; Plein temps

Avantages offerts par ce poste

Health insurance

Tuition reimbursement

Career development opportunities

Résumé du poste

Sun River Health is seeking a full-time Facilitator/Enroller for our Patchogue site. This role focuses on patient-centered registration, insurance verification, scheduling, and helping patients access care within a welcoming, efficient environment.

Ideal candidates have a High School diploma or GED, good interpersonal and communication skills, and the ability to work with a diverse patient population. This union position offers comprehensive benefits and opportunities for growth.

Qualifications

• Provides patient-centered registration and appointment support.
• Verifies insurance and applies sliding scale fees.
• Schedules appointments and collects payments.
• Communicates clearly with patients and team members.
• Ensures materials and forms are distributed and collected.

Responsabilités

• Register patients and verify insurance.
• Schedule appointments and explain charges.
• Communicate service details to patients and team.
• Assist with front-desk duties and patient services workflows.

Connaissances

Patient access

Communication

Interpersonal skills

Team collaboration

Problem solving

Formation

High School diploma or GED

Driver's license (optional)

Description du poste

Job Description

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. We are seeking a full-time Facilitator/Enroller to join our Patchogue site.

Job Description

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. We are seeking a full-time Facilitator/Enroller to join our Patchogue site.

A Facilitator/Enroller is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills. This staff member will be responsible for all aspects of the registration and appointment process for patients. The staff member plays an integral role in the medical care team as the access point for patients to receive care. She/he will perform job duties in compliance with systems and job specific standards.

Essential Functions

• Verifies all insurance and sets fees based on the sliding scale fee.
• Responsible for telephone and mail contact with patients.
• Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services.
• Communicates effectively with team members and patients all aspects of service
• Distributes materials to patients, including the patient satisfaction cards, patient rights and other appropriate materials.
• Assist with daily reception activities and ensure that all processes needed for patient services are initiated.

Education And Certification Requirements

• High School Graduate/GED
• Drivers license (optional)

Required Knowledge, Skills, And Competencies

• Completes required tasks in a timely manner; achieve goals and work targets
• Is able to solve problems and find solutions to routine and complex issues; effective use of available resources to achieve objectives
• Effectively interacts with others demonstrating a sensitivity to the value of diversity, equity and inclusiveness in words and action.
• Makes reasonable and thoughtful judgments and weighs facts and premises before forming an opinion, recommendation or course of action in performance of duties
• Possesses an understanding of the position and relevant conditions; is generally knowledgeable in most aspects of the position
• Performs work accurately and correctly. Avoids errors and mistakes
• Embraces the mission and values of Sun River Health in word and action, with a special focus on patient centered care and Planetree ideals in all interactions with patients, families, and co-workers.
• Exhibits in words and action the key principles of the Planetree Language of Caring including “heart, head, heart” communication.
• Communicates effectively with others in verbal and written formats; delivers message clearly, directly and timely manner
• Arranges by systematic planning and united effort; organizes work well
• Performs work in a safe manner that cares for the welfare of patients, visitors, and coworkers; maintains the security of physical and data property; works in compliance with SRH policies and procedures and regulatory agencies
• Demonstrates reliability in work attendance and as well as responsible time management; can be relied on to meet schedules and deadlines
• Demonstrates ability to accomplish assignments independently; demonstrates willingness to assume new and varied assignments and responsibilities
• Cooperates with others within and outside the organization on a regular basis; promotes team efforts with coworkers

Job Type: Full-time

Pay rate:

$20.00–$23.13 per hour

Benefit eligibility and employee contributions are subject to the terms of the applicable collective bargaining agreement and benefit plans.

About Sun River Health

Sun River Health has a rich history of providing quality, affordable health care to communities in need. Founded in the early 1970s by four African American women in Peekskill, New York, the organization was established to address the lack of accessible health services in their community. With the help of a small federal grant, the first Sun River Health site opened its doors in 1975. Over the years, Sun River Health has grown into a comprehensive Federally Qualified Health Center (FQHC) system with over 45 locations, serving more than 250,000 patients across the Hudson Valley, New York City and Long Island. Our exceptional primary care practitioners, specialists and support staff are dedicated to delivering high-quality care to all individuals, regardless of their ability to pay. In December 2018, Sun River Health expanded its reach by merging with Brightpoint Health, an FQHC network offering integrated medical, behavioral and social support services in New York City. This merger allowed us to enhance our services and continue our mission under the unified name of Sun River Health.

Our Culture

At Sun River Health, we believe in fostering a culture of wellness, inclusivity and recognition. Our Workforce Wellness Program promotes staff wellness through ongoing challenges and activities, encouraging participation and rewarding engagement. We celebrate our staff's dedication and person-centered spirit through the Planetree Recognition Awards, which honor innovation, leadership and community spirit. We are committed to creating a supportive and collaborative work environment where all team members can thrive. Our values of respect, integrity and excellence guide our interactions with patients and colleagues alike, ensuring that everyone receives the care and support they deserve.

Benefits

As an 1199SEIU union position, eligible employees have access to a comprehensive benefits package that may include:

• Health and insurance benefits through the 1199SEIU National Benefit Fund
• Wellness and Member Assistance Program (MAP)
• Training, education, and career advancement opportunities through the 1199SEIU Training and Upgrading Fund
• Child care programs through the 1199SEIU/Employer Child Care Fund
• 403(b) retirement savings plan, including potential employer contributions for eligible employees
• Fitness activity reimbursement of up to $150 annually
• Additional leave and employee programs in accordance with the collective bargaining agreement

Professional Development, Education and Loan Assistance Benefit Programs

• Sun River Health is committed in fostering continued growth, education, and professional advancement across its organization. Through a range of development opportunities and loan repayment programs employees are supported at every stage of their careers.
• Eligible employees may have the opportunity to participate in federal and state loan repayment or loan forgiveness programs, including those administered by the Health Resources and Services Administration (HRSA) and the National Health Service Corps (NHSC) with support provided throughout the application process.
• In addition, Sun River Health offers a Tuition Reimbursement Program for eligible employees that supports job‑related coursework completed through accredited institutions, helping employees continue building their skills and advancing their careers.

Why Join Sun River Health?

• Mission-Driven Work: Be part of a proud network of care that offers high‑quality health and social support services to communities in need.
• Professional Growth: We provide opportunities for career advancement and professional development.
• Supportive Environment: Our culture promotes wellness, inclusivity, and recognition, ensuring a supportive and collaborative work environment.
• Community Impact: Make a difference in the lives of individuals and families by providing quality, affordable health care.

Join us at Sun River Health and be part of an award‑winning network of care that has been serving our communities since 1975. We are always looking for skilled and dedicated professionals to join our team and help us continue our mission of providing quality health care to all

Relation to Mission

The mission of Sun River Health is to increase access to comprehensive primary and preventive health care and to improve the health status of our community, especially for the underserved and vulnerable.

Equal Employment Opportunity

Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non‑disqualifying physical or mental handicap or disability in each aspect of the human resources function.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case‑by‑case basis in accordance with applicable law.

Job Responsibilities

The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. Sun River Health may change the specific job duties with or without prior notice based on the needs of the organization.