Community Outreach Coordinator Level 1

Sun River Health; City of Poughkeepsie (NY); Sur place; USD 33 062 - 35 817; Plein temps

Résumé du poste

Sun River Health is seeking a full-time Community Outreach Coordinator I for our Amenia site. The role focuses on developing long-term relationships with external referral sources and coordinating with internal HRHCare programs to improve access to services for at‑risk clients.

The coordinator will manage 15–25 organizational relationships, conduct about 40 visits per month, and report to the Regional Manager of Community Engagement. Evening/weekend work may be required.

Qualifications

• Minimum education: High School diploma or GED; Bachelor's degree preferred.
• 2–4 years of related experience in outreach, community engagement, or health access.
• Strong communication and relationship-building skills to connect with external partners.

Responsabilités

• Manage a geographic territory and map referral channels.
• Develop a portfolio of 15–25 organizations and cultivate relationships at all staff levels.
• Meet visit targets (40 per month) across primary care, women's health, pediatrics, dental, mental health, and HIV/AIDS services.
• Plan effective pre-call and post-call activities and analyze outcomes.
• Build relationships with external referral channels and internal programs; act as liaison between them.
• Track outreach activities in Salesforce or other tracking tools.
• Create and implement marketing strategies to expand the customer base.
• Assist clients with linkage to intake and assessment services and health home intake days.
• Participate in community engagements and team meetings; develop annual account plans.

Connaissances

Relationship building

Outreach

Communication

CRM familiarity

Formation

High School diploma or GED

Bachelor's degree preferred

Outils

Salesforce CRM

Description du poste

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non‑Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a full‑time Community Outreach Coordinator I to join our team at our Amenia site.

The Community Outreach Coordinator I is responsible for developing new and existing long‑term relationships with external referral sources and internal team. He/She will act as a liaison between the external customer account and the internal HRHCare programs and services. The key objective is to increase access and availability of services for at‑risk clients by working with key stakeholders to transition clients and link them to needed services. The Community Outreach Coordinator is an ambassador of HRHCare whose activities reflect the mission and value of the organization. He/She will provide outstanding customer services and distinguish HRHCare by building excellent and long‑term relationships. This position manages 15–25 organizational relationships and is responsible for 40 visits per month. This position reports to the Regional Manager of Community Engagement.

Essential Duties and Responsibilities for a Community Outreach Coordinator I

• Manages a geographic territory and maps out Referral Channels
• Develops a portfolio of 15 to 25 organizations and cultivates key relationships at all levels of staff as well as with clients
• Achieves visit targets set by management for specified lines of business – primary care including women’s health and pediatrics, dental, mental health, health home, HIV/AIDS services and other targets set on an annual basis – such as ACO, CCM. (Currently 40 per month)
• Plans effectively and does effective pre‑call planning and post‑call analysis
• Masters basic relationship‑building skills including understanding the customer, opening, creating a valuable dialogue, proposing a winning solution and closing
• Builds relationships with external referral channels including housing sites, criminal justice, drug treatment programs, CBOs, FBOs, and physicians, etc.
• Prospects new organizations and develops into referrers; achieves prospecting targets
• Builds relationships with internal programs and services and acts as a liaison between external referral sources and internal programs
• Tracks outreach activities in agency Salesforce CRM or tracking tool
• Creates and implements new marketing strategies and plans to achieve targets and expand customer base
• Participates in Community Engagement team meetings and team huddles
• Develops annual account plans and quarterly outreach plan to develop market to support achievement of corporate goals
• Completes required documentation
• Assists client with linkage to intake and assessment services
• Organizes health home intake assessment days at community partner sites
• Participates in presentations to advance relationships with key target audiences
• Conducts educational sessions including group education, one‑on‑one education and provides input on developing new educational materials
• Provides excellent customer services and takes initiative in solving problems and creating solutions for customers; locates and participates in Health Fairs, Trade Shows, Conferences and other events to expand business and increase awareness and visibility. Evening and weekend work may be required
• Responds to complaints and effectively handles to resolution
• Keeps abreast of competitive intelligence and shares information with Community Engagement team
• Performs other duties as assigned by Supervisor

Minimum Education Requirement: High School diploma/GED, Bachelor’s Preferred

Minimum Work Related Experience: 2–4 years

Salary Range: $24.00 – $25.67 per hour