Wellness Liaison

Sun River Health; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Wellness Liaison to provide outreach and education services, coordinating health intake and enrollment for community members. This role requires strong interpersonal skills to build relationships and ensure clients receive necessary health services. The Wellness Liaison will engage with clients at health fairs and community events, acting as an ambassador for health services. Join a mission-driven organization that values inclusivity and wellness, and make a meaningful impact in the lives of individuals and families by providing quality health care. This position offers opportunities for professional growth and a supportive work environment.

Benefits

Medical, Dental and Vision Insurance

Life and Disability Coverage

Retirement Savings Plan

Commuter and Transit Benefits

Employee Assistance Program (EAP)

Employee Discount Program

Provider Incentive Compensation Program

License and Certification Fees Reimbursement

Qualifications

• Strong interpersonal skills to build relationships with clients.
• Experience in customer service and outreach coordination.

Responsibilities

• Conduct outreach and education services to coordinate health services.
• Assist clients in securing appointments and provide reminder calls.
• Enter data accurately into required databases.

Skills

Interpersonal Skills

Customer Service

Outreach Coordination

Data Entry

Community Engagement

Education

High School Diploma/GED

Bachelor's Degree

Tools

Salesforce-CRM

eCW

TREAT

Job description

****** $1500 Sign On Bonus- Terms and Conditions Apply****

The Wellness Liaison is responsible for providing outreach and education services to coordinate intake and enrollment into Health Home and all Sun River Health service lines and programmatic services. The position requires strong interpersonal skills to make connections and build relationships with the target patient/client base. The Wellness Liaison works collaboratively with other departments as well as community-based agencies with the purpose of making linkages to health services for community members. The Wellness Liaison will work externally at Community Partner sites, health fairs and events or may be based in the SRH centers. The Wellness Liaison is an Ambassador of SRH whose activities reflect the mission and value of the organization and will provide outstanding customer service.

Essential Duties and Responsibilities for a Wellness Liaison:

• Participates in outreach and educational events
• Serves as liaison between the clients, providers, and account management staff
• Provides outbound reminder calls to clients prior to their scheduled appointments.
• Assists clients in securing appointments for SRH Health Center services.
• Conducts Health Home pre-eligibility screenings and intakes for eligible clients.
• Achieves intake monthly targets that are set on an annual basis and adjusted quarterly as needed.
• Aide with client outreach of clients, education of SRH services to community with a focus on linkage to Health Center and Health Home.
• Assists in arranging transportation when needed.
• Assists with health insurance application when needed.
• Responsible for the complete, accurate and timely entry of data into required databases (eCW, TREAT, Salesforce-CRM), including but not limited to demographic information, insurance information, assessments, and progress notes.
• Provide necessary documentation and information to Departmental Health Home Manager in each county/borough
• Participates and attends Community Events such as health fairs; conducts on-street marketing of flyers and service information pamphlets
• Provide support of Health Center and Health Home by participating in Kiosk/Mobile events in specified locations on schedule to engage community and conduct Health Home Intakes for health fairs, special events and locations.
• Acts as initial service ambassador on the promotion and education to referral sources, clients, and community members of all SRH services while providing the highest quality service.
• Supports SRH’s mission, values, strategic goals and high standards of customer service.
• Adheres to the Corporate Compliance Program, including confidentiality of HIPAA protected health information.
• Participates in team meetings.

Minimum Education Requirement: High School Diploma/GED required with an additional four years of relevant experience in the field of customer service in appropriate service industries. Bachelor Preferred.

Minimum Work Related Experience: 2-4 years

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

About Sun River Health:

Sun River Health has a rich history of providing quality, affordable health care to communities in need. Founded in the early 1970s by four African American women in Peekskill, New York, the organization was established to address the lack of accessible health services in their community. With the help of a small federal grant, the first Sun River Health site opened its doors in 1975. Over the years, Sun River Health has grown into a comprehensive Federally Qualified Health Center (FQHC) system with over 45 locations, serving more than 250,000 patients across the Hudson Valley, New York City and Long Island. Our exceptional primary care practitioners, specialists and support staff are dedicated to delivering high-quality care to all individuals, regardless of their ability to pay. In December 2018, Sun River Health expanded its reach by merging with Brightpoint Health, an FQHC network offering integrated medical, behavioral and social support services in New York City. This merger allowed us to enhance our services and continue our mission under the unified name of Sun River Health.

Our Culture:

At Sun River Health, we believe in fostering a culture of wellness, inclusivity and recognition. Our Workforce Wellness Program promotes staff wellness through ongoing challenges and activities, encouraging participation and rewarding engagement. We celebrate our staff's dedication and person-centered spirit through the Planetree Recognition Awards, which honor innovation, leadership and community spirit. We are committed to creating a supportive and collaborative work environment where all team members can thrive. Our values of respect, integrity and excellence guide our interactions with patients and colleagues alike, ensuring that everyone receives the care and support they deserve.

Benefits:

• Medical, Dental and Vision Insurance: Comprehensive health coverage to ensure you and your family stay healthy.
• Life and Disability Coverage: Financial protection for you and your loved ones in case of unforeseen circumstances.
• Retirement Savings Plan: Plan for your future with our retirement savings options.
• Commuter and Transit Benefits: Assistance with your daily commute to make your journey to work easier.
• Employee Assistance Program (EAP): Access to confidential support and resources for personal and work-related issues.
• Employee Discount Program: Enjoy discounts on various products and services as a valued member of our team.
• Provider Incentive Compensation Program: Quality & Productivity.
• Provider Professional License, Certification and DEA Fees Reimbursement.

Why Join Sun River Health?

• Mission-Driven Work: Be part of a proud network of care that offers high-quality health and social support services to communities in need.
• Professional Growth: We provide opportunities for career advancement and professional development.
• Supportive Environment: Our culture promotes wellness, inclusivity, and recognition, ensuring a supportive and collaborative work environment.
• Community Impact: Make a difference in the lives of individuals and families by providing quality, affordable health care.

Join us at Sun River Health and be part of an award-winning network of care that has been serving our communities since 1975. We are always looking for skilled and dedicated professionals to join our team and help us continue our mission of providing quality health care to all.