Community Operations & Resident Success Manager

Saratoga Group; Lansing (KS); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Paid Holidays

Job summary

Saratoga Group is seeking an Assistant Community Manager in Lansing, KS to oversee day-to-day operations, implement policies, and ensure high resident service levels. The role emphasizes rent collection, maintenance project oversight, and community upkeep to support growth and stability of the company.

The position is full-time with responsibilities including after-hours support, regular inspections, thorough reporting, and collaboration with residents and partners.

Responsibilities

• Represent the company positively to clients, residents, partners, and employees as an ambassador.
• Address guest concerns professionally and escalate to district/regional manager when needed.
• Sell new homes with a goal of 90 days, and refurbished homes if applicable.
• Assist maintenance staff and ensure issues are addressed promptly.
• Manage delinquencies toward a goal of 5%, with aim of under 0%.
• Regularly inspect the community and maintain high standards of operation.
• Inspect vacant homes regularly and report findings.
• Provide regular reporting to Community or District Manager.
• Ensure resident documents (leases, pad rentals, rentals) are executed timely and accurately.
• Report via Saratoga Group platforms (Google Apps, Asana, Rent Manager).
• Communicate effectively with colleagues and external partners in writing and verbally.
• Be available for after-hours emergency calls and respond as needed.
• Maintain regular and predictable attendance.
• Perform other duties typical for similar roles; management may revise the description.

Job description

Saratoga Group is seeking an Assistant Community Manager in Lansing, KS to oversee day-to-day operations, implement policies, and ensure high resident service levels. The role emphasizes rent collection, maintenance project oversight, and community upkeep to support growth and stability of the company.

The position is full-time with responsibilities including after-hours support, regular inspections, thorough reporting, and collaboration with residents and partners.