Community Operations Lead – Juniper Program

Inova Health System; Virginia; On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement match

Education assistance

Mental health support

Paid time off & parental leave

Job summary

Inova Health System seeks a Community Business Operations Manager for the Juniper Program in Fairfax, VA. This full-time, day-shift role supports client service delivery, ensures policy and budget compliance, and partners with leaders to optimize program performance.

The role includes onboarding, training, reporting, and collaboration to improve revenue and outcomes while supporting mission-driven community health. A Bachelor’s degree or equivalent experience is required.

Qualifications

• Bachelor’s Degree (or 4 years of additional relevant experience in lieu of degree).
• 3 years of business operations management experience.

Responsibilities

• Promotes an excellent client experience by managing the best practice and client service delivery that supports optimal quality client/family outcomes.
• Ensures compliance with policies, procedures, standards, and budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
• Participates in customer satisfaction and process improvement activities to optimize program functioning and customer service.
• Participates in the interview/hiring process and provides onboarding, orientation, and training.
• Reinforces performance expectations and assists the manager/director to provide direction and feedback to team members.
• Demonstrates effective problem-solving and decision-making skills and acts as a change agent and mentor.

Skills

Client experience management

Budget and finance oversight

Interdepartmental coordination

People development

Education

Bachelor's Degree or 4 years of additional relevant experience

Tools

Epic

Microsoft Excel

Job description

Inova Health System seeks a Community Business Operations Manager for the Juniper Program in Fairfax, VA. This full-time, day-shift role supports client service delivery, ensures policy and budget compliance, and partners with leaders to optimize program performance.

The role includes onboarding, training, reporting, and collaboration to improve revenue and outcomes while supporting mission-driven community health. A Bachelor’s degree or equivalent experience is required.